Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
BusinessDevelopmentManager
Lonna Clark Braxton

Lonna Clark Braxton

Los Angeles,CA

Summary

Dynamic professional with a rich background at SEIU Local 1000, showcasing exceptional leadership and relationship-building skills. Excelled in strategic initiatives, achieving increased efficiency and client satisfaction. Proven expertise in problem-solving, critical thinking, and maintaining high customer service standards. Adept at fostering team collaboration and driving positive outcomes.

Overview

19
19
years of professional experience
4
4
Certification

Work History

Retired

Self Employed
10.2016 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Vice President/Chief Steward

SEIU Local 1000
08.2005 - 11.2016
  • Cultivated strong relationships with key stakeholders, including customers, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Mediate labor disputes between employer and employees adhering to the current contract standards.

Senior Customer Service Representative

State Of California Department Of Motor Vehicles
07.2005 - 10.2016
  • Developed a reputation for providing exceptional levels of support and service, resulting in numerous commendations from both customers and colleagues.
  • Provided expert service knowledge to customers, assisting them in making informed decisions that met their needs and preferences.
  • Developed successful rapport with customers through effective communication, resulting in long-term relationships and repeat business.
  • Recognized as a top performer consistently meeting or exceeding key performance indicators related to customer handling time, first-time resolution rates, and customer satisfaction scores.
  • Established trust by maintaining confidentiality when handling sensitive customer and employee information.
  • Resolved escalated customer service complaints to maintain satisfaction.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with customers and staff.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic customer relationships and earned reputation for exceeding service standard goals.
  • Trained in Fraudulent Document Detection with the ability to approve & co-sign on said document upon authentication.
  • Dispense documents and information.
  • Process identification and driver's license applications.
  • Obtain fingerprints, retrieve and take photographs for customer identification verification.
  • Conduct oral, written and vision test for driver's license applicants.
  • Dispense driver's license when appropriate.
  • Certified in Fraudulent Document detection training.
  • Process vehicle registration and/or renewal transactions.
  • Dispense indica; License plates, stickers, etc... Currency transactions.

Education

Associate Of Science - Social Work

Los Angeles Southwest College
Los Angeles, CA

Associate Of Science - Electrical, Electronics And Communications Engineering

Mount San Antonio College
Walnut, CA
06.1997

Associate Of Engineering Science - Electronic Technology Engineering

Mount San Antonio College
Walnut, CA
12.1979

Skills

  • Friendly, Positive Attitude
  • Problem-Solving and Resolution
  • Flexible and Adaptable
  • Attention to Detail
  • Multitasking
  • Excellent Verbal and Written Communication
  • Computer Skills
  • Critical Thinking
  • Calm Under Pressure
  • Active Listening
  • Organization and Time Management

Accomplishments

Excelled within SEIU Local 1000 from job steward at Los Angeles DMV to Vice President/Chief Steward of DLC Bargaining Unit 722 while employed with the State of California. Canvassed Southern L.A. County CA/Las Vegas NV neighborhoods for both of the Obama/Biden campaigns. Lobbied State workers and California politicians (Representatives and Senators) in Sacramento for the passage of the Assembly bill increasing the minimum wage for union members. Instrumental vote for the SEIU endorsement of Kamala Harris for Senator campaign while still serving as Attorney General of California a.k.a. "Top Cop"

Certification

Basic and Advanced Electronic Mathematics

Electronic Engineering Technology - Hardware Diagnostics and Repair

Electronic Engineering Technology - Software Programming

Computer Repair - IBM

Timeline

Retired

Self Employed
10.2016 - 08.2024

Vice President/Chief Steward

SEIU Local 1000
08.2005 - 11.2016

Senior Customer Service Representative

State Of California Department Of Motor Vehicles
07.2005 - 10.2016

Associate Of Science - Social Work

Los Angeles Southwest College

Associate Of Science - Electrical, Electronics And Communications Engineering

Mount San Antonio College

Associate Of Engineering Science - Electronic Technology Engineering

Mount San Antonio College

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Lonna Clark Braxton