Summary
Overview
Work History
Education
Skills
Timeline
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Lonna Hamburg

Saint Maries,ID

Summary

Proven track record in enhancing customer satisfaction and sales at Godaddy through exceptional service and problem-solving abilities. Skilled in CRM proficiency and effective communication, consistently achieving and surpassing sales goals. Demonstrates adaptability, leadership, and a results-driven approach, ensuring high levels of client retention and revenue growth.

Overview

15
15
years of professional experience

Work History

Tech Support and Sales

Godaddy
12.2022 - Current
  • Increased account retention by consistently providing exceptional customer service and addressing client concerns promptly.
  • Successfully resolved complex account issues by collaborating with internal departments and leveraging problem-solving skills.
  • Enhanced customer satisfaction levels through regular communication updates regarding account status, resolving issues promptly as they arose.
  • Generated prospective customers for new business sales.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Sales Associate

Qualfon
01.2019 - 12.2022
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Effectively communicated with customers over the phone to drive sales for T-Mobile.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Accounts Receivable Clerk

City of Plummer
01.2017 - 03.2019
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.

Repossession Agent

Auto Trackers and Recovery North
10.2017 - 01.2018
  • Maintained client trust by providing timely updates on the status of their accounts and recoveries.
  • Improved client satisfaction by promptly locating and recovering collateral assets.
  • Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
  • Built positive relationships with clients, resulting in repeat business for the company.

Hotel Manager

Fishermans Hideaway Lodge
06.2017 - 10.2017
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.

Customer Service Representative

Three Bears Alaksa
02.2010 - 02.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Ensured the balance of tills through regular auditing and documentation of end-of-day reports
  • Managed staffing for cashier positions

Education

High School Diploma -

St Maries High School
Saint Maries, ID
06.1990

Skills

  • Sales Reporting
  • Effective Communication
  • Adaptability and Flexibility
  • Staff Supervision
  • CRM proficiency
  • Sales Team Leadership
  • Sales expertise
  • Upselling strategies
  • Persuasive Selling
  • Networking
  • Account Servicing
  • Customer Service
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability

Timeline

Tech Support and Sales

Godaddy
12.2022 - Current

Sales Associate

Qualfon
01.2019 - 12.2022

Repossession Agent

Auto Trackers and Recovery North
10.2017 - 01.2018

Hotel Manager

Fishermans Hideaway Lodge
06.2017 - 10.2017

Accounts Receivable Clerk

City of Plummer
01.2017 - 03.2019

Customer Service Representative

Three Bears Alaksa
02.2010 - 02.2017

High School Diploma -

St Maries High School

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Lonna Hamburg