Lonna Hutchison
Fairfax,OSAGE
Summary
10/12 Years restaurant experience, 30 years in management. Quick learner and hard worker.
Overview
43
43
years of professional experience
Work History
Store Manager
Dollar General Store
05.2005 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Big Heart Grocery And Deli
06.2000 - 04.2005
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Meat Cutting and handling produce along with training new meat cutters.
- Cooking all deli food to include, sandwiches, grill, fryer and smoker.
Butcher Block Supervisor/Assistant Meat Manager
Albertsons
02.1995 - 03.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Worked with all food in butcher block, worked with deli in preparing foods for customers.
- Cut and worked with all fresh meats.
Cook/Counter Person
Larrys Drive In
03.1988 - 08.1995
- Managed multiple tasks in high-volume environment.
- Processed both cash and card purchases and returns.
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
Assistant Manager
Als Super Diner
02.1981 - 03.1986
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Served consistent portions following recipes and control standards.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
Education
High School Diploma -
Hooker High School
Hooker, OK05.1980
Skills
- Operations
- Goals and performance
- Opening and closing procedures
- Staff training and development
- Cleaning
- Prepping
- Serving
Timeline
Store Manager
Dollar General Store
05.2005 - Current
Store Manager
Big Heart Grocery And Deli
06.2000 - 04.2005
Butcher Block Supervisor/Assistant Meat Manager
Albertsons
02.1995 - 03.2000
Cook/Counter Person
Larrys Drive In
03.1988 - 08.1995
Assistant Manager
Als Super Diner
02.1981 - 03.1986
High School Diploma -
Hooker High School
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