Lonna L Schindler
Summary
Dynamic leader with extensive experience at US Bank, excelling in digital risk oversight and compliance. Proven track record in enhancing business processes and mentoring teams. Skilled in policy development and critical thinking, driving effective risk management strategies in complex environments. Recognized for implementing innovative solutions in technology, cybersecurity and information security risk.
Overview
27
27
years of professional experience
Work History
VP Digital/Systems and ISS/Cybersecurity Risk
US Bank NA
03.2017 - Current
- Identified opportunities to improve business process flows and productivity.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Monitored key business risks and established risk management procedures.
- Second line of defense risk manager reviewing Digital/Systems Technology, Information Security and Cybersecurity risk related to enterprise business change policy
- Risk reviews oversight including but not limited to Artificial Intelligence, Machine Learning, Cloud Migration, Application Program Management and modification and/or technology development changes
- Built and continued to enhance a beer in class Business Change risk review process recognized by senior management and regulatory auditors
AVP Payment Risk Management
US Bank NA
04.2018 - 07.2019
- Second line of defense Payments risk oversight covering payment controls, enterprise payments policies, networks and rule adherence
- ACH, Real Time Payment, Swift and Wire Payments policy development contributor, reviewer and approver
- Manage, track, and collaborate with applicable business lines to complete poli gap assessments for assigned risk policies
- Development and oversight of gap assessment procedure
AVP Corporate Payments Services Risk & Compliance
US Bank NA
03.2017 - 04.2018
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Compliance oversight of multiple Commercial Private Label, Visa, and MasterCard products working closely with applicable business lines to ensure understanding and adherence with all Federal Regulations
- Reviewed approved and credibly challenged Business Line identified controls and provide guidance on control effectiveness.
Commercial Prepaid Card Compliance Director
Xerox/Conduent Business Services
05.2014 - 02.2016
- Risk and Compliance oversight of the development of new Commercial Prepaid Card products ensuring awareness and adherence to all applicable State and Federal Prepaid Card laws, regulations and network rules
- Built, managed and mentored a talented team of compliance professionals
- Managed internal and external audits to confirm compliance with applicable laws and regulations around the Commercial Prepaid Card
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement
- Implemented effective compliance policies and procedures to meet regulatory requirements
Education
Bachelor of Arts - Marketing Management
Concordia University
St. Paul, MNMaster of Arts - Organizational Management
Concordia University
St. Paul, MNSkills
- Advanced Problem Resolution
- Effective Communication Skills
- Digital, Systems, Artificial Intelligence and Machine Learning, Cloud Technology Risk Oversight
- Talent Acquisition and Development
- Operational and Third-Party Risk Oversight and Management
- Collaborative Networking Skills
- Information Security and Cybersecurity Risk Oversight
- Policy and Procedure Development
- Coaching and Mentoring
- Effective Relationship Management
- Documentation Expertise
- Rules and Regulation
Timeline
AVP Payment Risk Management
US Bank NA
04.2018 - 07.2019
VP Digital/Systems and ISS/Cybersecurity Risk
US Bank NA
03.2017 - Current
AVP Corporate Payments Services Risk & Compliance
US Bank NA
03.2017 - 04.2018
Commercial Prepaid Card Compliance Director
Xerox/Conduent Business Services
05.2014 - 02.2016
Bachelor of Arts - Marketing Management
Concordia University
Master of Arts - Organizational Management
Concordia University
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