LONNA M. CAIN
Frederick,CO
Summary
I'll offer exceptional leadership and planning abilities as Deputy Director of Delivery. I've demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. I'm skilled at developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Sr. Director of Operations
Intrado
09.2011 - Current
- Responsible for operational teams in support of 9-1-1 services for wireless, VoIP, satellite, and telematics carriers
- Develop and execute strategic business plans to support specified business segments
- Responsible for Network Operations Center
- Oversaw growth on a 24X7 911 team from $984K annual revenue to over $8M; increased staff by 47%, calls increased by 167%
- Developed annual business continuity exercises 2012-2019
- Conceptualized and was approved a new physical space for a 24X7 911 team reducing impact of COVID-19
- Led effort to reduce network expenses for 911 call connectivity by more than $155K/month.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Communications Director
Boulder Police Department
09.2004 - 09.2011
- Managed 32 employees in an emergency call center for police, fire and EMS first responders
- Conceptualized and implemented a technological and aesthetic upgrade for Boulder Police and Fire Communications
- EOC representative (ESF2) in several county-wide disasters
- Project manager for regional 9-1-1 phone implementation
- Project manager for regional digital logger implementation
- Obtained a homeland security grant for new radio consoles
- 2011 Colorado APCO President
- Voting member of the Colorado PUC 9-1-1 Task Force
- PUC Co-Chair in 2011
- E-911 Authority Board Administrative Assistant
- Proposed and facilitated the transition of fire and EMS dispatch services from Boulder County to the City of Boulder
- Developed assessment center for dispatch supervisor promotion
- Participated in several assessment center panels for promotions throughout the Denver metro region.
Dispatcher, Operations Supervisor
Adcom911
05.1993 - 09.2004
- Supervised employees in an emergency call center for a combined multi-agency dispatch facility
- Police/fire dispatch experience
- Developed Emergency Back-up Procedure and off-site operations
- Prepared and updated the police communications training manuals
- Developed and implemented a new training program for police dispatchers
- Prepared evaluations for dispatcher personnel
- Active APCO member
- APCO Telecommunicator Instructor
- Intergraph Public Safety CAD trainer
- Positron Phone system trainer
- Trainer for hearing impaired/Emergency Access
- EMD/dispatch liability instructor
- E-911 Authority Board (PSAP) secretary
- Served as operations contributor for annual budget formation
- Custodian of public records
- Experience in testifying about public safety communications
- Task Force and Police liaison for Thornton Police Department
- Established a training manual for citizen academy and victim advocate personnel regarding emergency communications
- Certified EMD provider; CCIC/NCIC operator
- Conducted line operational meetings with police personnel
- Train new fire and police officers on radio procedures
- Facilitated employee counseling and mediation
- Past presenter for the statewide conference hosted by the Adams County Chiefs Executive Secretaries Association
- Represented Adcom at interoperability meetings with Denver Police and other metro area communications centers developing center-to-center interoperability protocols.
Education
Bachelor of Science Degree Emergency Management -
Jacksonville State University
Journalism/Spanish
Brigham Young University
Skills
- Operational Excellence
- Logistics Management
- Workforce Planning
- Operational Efficiency
- Leadership training
- Operations Oversight
- Process Improvements
- Risk Mitigation
- Schedule oversight
- Attention to Detail
- Problem-solving abilities
- Organizational Skills
City
Frederick
Certification
- ICS100
- ICS200
- ICS300
- ICS400
- IS700
- IS800
State
CO
Zip
80504
Street
5531 Morgan Way.
Timeline
Sr. Director of Operations
Intrado
09.2011 - Current
Communications Director
Boulder Police Department
09.2004 - 09.2011
Dispatcher, Operations Supervisor
Adcom911
05.1993 - 09.2004
Bachelor of Science Degree Emergency Management -
Jacksonville State University
Journalism/Spanish
Brigham Young University
- ICS100
- ICS200
- ICS300
- ICS400
- IS700
- IS800
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