Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lonnay Booker

Pontiac,MI

Summary

My proven track record shows my enhancing customer satisfaction and operational efficiency. My customer engagement and computer skills. Im a dedicated associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. A strong communicator focused on delivering outstanding customer care. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.

Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm highly eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

8
8
years of professional experience

Work History

Associate

Amazon
02.2022 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Valet

Elite Valet Parking Inc.
08.2021 - 02.2022
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Answered guest's questions about property amenities and services.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Provided punctual, polite valet services to uphold professional standards.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
  • Logged and documented parked vehicle details for accurate records.
  • Streamlined check-in process for vehicles, making it quicker and more efficient for guests.
  • Reduced guest complaints by attentively listening to concerns and promptly addressing issues.

Transport Driver

Kelly Services
03.2021 - 08.2021
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained high customer satisfaction by working quickly and accurately.
  • Navigated challenging road conditions to deliver goods securely in various weather situations.
  • Maintained a clean driving record, adhering to all traffic laws and safety regulations.
  • Minimized late deliveries by proactively monitoring traffic patterns and adjusting routes accordingly.
  • Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
  • Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.
  • Inspected vehicles before and after trips to verify safe and reliable operation.

Manager of Operations

Little Caesars Pizza
08.2016 - 02.2021
  • ServSafe Certified 2016-2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Utilized POS system to receive and process food and beverage orders.
  • Adjusted food preparation methods in accordance with customer requests.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Processed customer payments and balanced cash drawers.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Monitored food quality and freshness throughout day.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.
  • Prepared variety of menu items following specific recipes to ensure customer satisfaction.
  • Cleaned and organized kitchen, dining and service areas.
  • Streamlined checkout process, reducing wait times for customers.
  • Enhanced team efficiency with streamlined food preparation processes.

Education

No Degree - Psychology

Oakland Community College
Southfield, MI
06.2029

High School Diploma -

Southfield-Lathrup Highschoool
Southfield, MI
06.2016

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer Engagement
  • Work Planning and Prioritization

Timeline

Associate

Amazon
02.2022 - Current

Valet

Elite Valet Parking Inc.
08.2021 - 02.2022

Transport Driver

Kelly Services
03.2021 - 08.2021

Manager of Operations

Little Caesars Pizza
08.2016 - 02.2021

No Degree - Psychology

Oakland Community College

High School Diploma -

Southfield-Lathrup Highschoool
Lonnay Booker