Lonnda Williams
Benson,NC
Summary
Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled with superior communication, computer, support and organizational skills.
Overview
9
9
years of professional experience
Work History
Administrative Specialist
North Carolina Administrative Office Of The Courts
2023.03 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within report requirements.
- Gained NCFS experience while compiling grant reports for monthly submission.
- Researched support documentation to be compiled and included in grant reports
- Assisted with auditing reimbursement requests by applying knowledge of general statutes and policies implemented by
Administrative Specialist
NC Office Of State And Budget Management
2022.08 - 2022.10
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Prepared project documents, reports and brochures.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Transcribed and organized information to assist in preparing speeches and presentations.
Distribution Clerk
NC Department Of Revenue
2018.06 - 2022.06
- Updated and maintained mailing lists and customer records through department database.
- Answered and directed phone calls to associates within department.
- Compiled monthly reconciled invoices, p-card ledgers and budget reports
- Maintained confidentiality of all taxpayer and vendor information
- Experience with MS Office Suite programs such as Excel, Word and PowerPoint to balance financial reports to NC OSC.
- Balanced $500,000+ budget of unauthorized substance taxes for distribution to local law enforcement agencies, NC general fund, and other state budget entities.
- Responsible for training and maintaining revisions of SOPs for work processes.
- Processed checks and applied payments through keying into financial database (AP).
- Created and disbursed payments to vendors and clients (AR).
Bankruptcy Specialist
NC Department Of Revenue
2015.02 - 2018.06
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Answered telephone calls and email messages
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
- Researched statutes, decisions, legal articles, and codes.
- Applied all applicable laws to taxpayer bankruptcy claims
- Processed trustee checks and posted into financial payment system (ITAS) to individual taxpayer accounts (AR).
- Submitted 300+ claims every month in a half to in state and out of state bankruptcy courts according to GS statutes.
Education
Associate of Applied Science - Electronic Health Records
MIller-Motte Technical College
Cary, NC02.2016
Associate of Science - Medical Billing & Coding
MIller Motte College
Cary, NC12.2015
Skills
- Account Reconciliation
- Proficient in Outlook, Webex, Teams
- Proficient in NCFS
- Multitasking
- Database Management
- Expense Reporting
- Attention to Detail
- Microsoft Office Proficiency
- Written Communication
- Spreadsheet Creation
- Report Preparation
- Microsoft Excel
- Telephone Etiquette
- Tech-Savvy
- Processing Expense Reports
- Data Entry
- Workload Management
- Invoice Processing
- Document Conversion
Licensure
- NC Notary License
Timeline
Administrative Specialist
North Carolina Administrative Office Of The Courts
2023.03 - Current
Administrative Specialist
NC Office Of State And Budget Management
2022.08 - 2022.10
Distribution Clerk
NC Department Of Revenue
2018.06 - 2022.06
Bankruptcy Specialist
NC Department Of Revenue
2015.02 - 2018.06
Associate of Applied Science - Electronic Health Records
MIller-Motte Technical College
Associate of Science - Medical Billing & Coding
MIller Motte College
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