Lonnell McGhee
Oakland,CA
Summary
Outgoing professional with a background spent managing employees and projects in fast-paced environments. A driven Building Manager promoting exemplary talents in customer service, policy and procedure oversight and facility security measures.
Overview
14
14
years of professional experience
Work History
Building Manager
Bitwise Industries
06.2022 - 06.2023
- Inspected grounds and facilities to identify necessary repairs.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
- Received complaints and request from building tenants and submitted work order request to be fulfilled
- Managed and scheduled contract workers who completed building maintenance and upgrades.
Dispatcher, Building Site
Allied Universal
03.2020 - 05.2022
- Closely monitored building and company assets via automated alarm notifications and CCTV programming
- Responded to activity on site by communicating via radio to patrolling officers
- Responded to alarm notifications via email and phone to equipment owners, on-site mechanics, maintenance personnel, administrative personnel and lab supervisors
- Answered incoming phone calls and responded to email inquiries by employees, campus visitors and contract vendors
- Registered visitors and created online profiles and limited access badges for new hires
Security Manager
Luka's Taproom & Lounge
09.2014 - 03.2020
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Developed and implemented security protocols and procedures.
- Provided exceptional customer service to patrons of the business
- Lead customer service and conflict resolution training with security staff
Logistics Manager
Pakmail
10.2009 - 03.2014
- Monitored transportation of freight containers to ensure shipment is delivered safely and on-time
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts with carriers to reduce shipping costs.
- Provided domestic and international freight solutions for customers.
- Professionally handled disgruntled customers
Education
Bachelor of Arts - Communication Studies
San Francisco State University
San Francisco, CA05.2009
Skills
- Collections Procedures
- Emergency Response
- Terms Explanation and Enforcement
- Critical Thinking
- Issue Resolution
- Customer Service
Timeline
Building Manager
Bitwise Industries
06.2022 - 06.2023
Dispatcher, Building Site
Allied Universal
03.2020 - 05.2022
Security Manager
Luka's Taproom & Lounge
09.2014 - 03.2020
Logistics Manager
Pakmail
10.2009 - 03.2014
Bachelor of Arts - Communication Studies
San Francisco State University
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