Lonnice Thornton
Minneapolis,MN
Summary
Reliable Customer Service Representative offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customers positive experiences to drive loyalty and repeat business. Trained in Microsoft software and POS Software areas and flexible with changing business needs. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Cititrends
08.2022 - Current
- Monitor self-checkout systems and provided assistance or intervention where required
- Request official identification for purchases and verified details, consistently meeting strict legal standards of underage sales
- Maintain customer satisfaction while handling product returns quickly and professionally.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Manager
HomeChoice
08.2019 - 08.2022
- Track the progress of weekly, monthly, and quarterly and annual objectives, monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Handle complaints from customers.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Direct Support Professional
Mains’l
08.2020 - 08.2021
- Providing assistance or support with activities of daily living in the group home and their community based on their needs
- Providing transportation, personal care, cooking, cleaning, medication administration, support of positive behavior and working through difficult situations
- Collaborating with co-workers to problem solve and create a positive and inclusive culture.
Food Service Worker
Hennepin County Home School
04.2018 - 03.2020
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Strategically plated hot meals and salads in aesthetically pleasing arrangements.
Auto Sales Consultant
Orielly's Auto Parts
08.2019 - 11.2019
- Made car recommendations based on preferences and outlined benefits of each car option
- Demonstrated car technology options and available amenities and upgrades for each model
- Issued receipts and processed refunds, credits, or exchanges.
Supervisor
Five Guys
10.2010 - 06.2018
- Recruited, hired and trained employees on operations and performance expectations
- Managed performance expectations for employees within department
- Updated, maintained and prepared photocopies of checklists, familiarization lists and key logs.
Postal Clerk
USPS
06.2017 - 12.2017
- Provided service and sales to walk-in customers
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
NorthStar digital literacy -
Basic computer, internet, email, Windows 10, Word, and Excel
Mental Health First Aid class completion through Minneapolis College -
Medical Call Center Training -
Hired
Minneapolis, MN06.2020
High School Diploma -
Roger C. Sullivan
Chicago, IL06.2006
Skills
- Sales
- Guest Services
- Customer Complaint Resolutions
- Microsoft Office Suite Proficiency
- Product Knowledge
- Quality Management
- Customer Direction
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Customer Relations
Certification
- First Aid/CPR Certified
- SERV Safe
- National Retail Federation certificate in Customer Service and Sales
- NorthStar Digital Literacy certificate
- Mental Health First Aid certificate
- PCA certificate
Timeline
Store Manager
Cititrends
08.2022 - Current
Direct Support Professional
Mains’l
08.2020 - 08.2021
Assistant Manager
HomeChoice
08.2019 - 08.2022
Auto Sales Consultant
Orielly's Auto Parts
08.2019 - 11.2019
Food Service Worker
Hennepin County Home School
04.2018 - 03.2020
Postal Clerk
USPS
06.2017 - 12.2017
Supervisor
Five Guys
10.2010 - 06.2018
NorthStar digital literacy -
Basic computer, internet, email, Windows 10, Word, and Excel
Mental Health First Aid class completion through Minneapolis College -
Medical Call Center Training -
Hired
High School Diploma -
Roger C. Sullivan