LONNIE BIGGS
Las Vegas,NV
Summary
Resourceful and Goal-Driven Sales Expert with an extensive understanding of sales, building rapport, maintaining relationships, and finding gaps/needs. Dedicated to building outstanding client relationships and maximizing ROI. Adept at maintaining long-term relationships with clients.
Overview
13
13
years of professional experience
Work History
Account Manager
Western Funding
09.2023 - Current
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Touched 40 accounts per day via in person, call, or email.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
Regional Area Manager
Spectrum
04.2021 - 07.2023
- Build relationships with Leasing Agents/ Property Managers
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Sales Assistant Manager
AT&T
08.2018 - 11.2019
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Business Account Executive
Cox Business
07.2016 - 03.2018
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
Inbound Sales Representative
AT&T
10.2012 - 06.2016
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Exceeded goals for new accounts in single sales cycle.
Education
Cybersecurity Analyst Professional Certification - IT
IBM
Associate of Arts - Computer Science/Engineering
Irvine Valley College
Irvine, CABachelor of Arts - Computer Science
UNLV
Las Vegas, United StatesSkills
- Relationship building and rapport
- Order management
- Sales Pipeline Management
- Revenue and Profit Maximization
- Prospect Targeting
- Consultative Sales Techniques
- Technical Support
- Business Development and Planning
- Strategic planning
- Effective negotiator
- Customer satisfaction
- Database Management
- New Business Development
- Territory Management
Accomplishments
Top 5% in sales at Cox Business
Exceeded goals by 145% at AT&T
Timeline
Account Manager
Western Funding
09.2023 - Current
Regional Area Manager
Spectrum
04.2021 - 07.2023
Sales Assistant Manager
AT&T
08.2018 - 11.2019
Business Account Executive
Cox Business
07.2016 - 03.2018
Inbound Sales Representative
AT&T
10.2012 - 06.2016
Cybersecurity Analyst Professional Certification - IT
IBM
Associate of Arts - Computer Science/Engineering
Irvine Valley College
Bachelor of Arts - Computer Science
UNLV