Lonnie Castro
Bermuda Dunes,CA
Summary
Driven Assistant Manager with a proven track record at Dal Tile & Stone, enhancing team accountability and fostering customer loyalty through exceptional service. Expert in operations management and customer relations, achieving significant sales growth. Skilled in cost control and staff training, leveraging analytical insights for business improvement.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dal Tile & Stone
1998.04 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Tile Installer
SNR Tile & Stone
1996.01 - 1998.03
- Documented tile materials and supplies used in each project for proper recordkeeping and billing.
- Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
- Created watertight finish on tiles by sealing surfaces and adding grout.
- Cut and prepared tiles for installation following precise measurements and job specifications.
- Followed industry standards and regulations for different types of tile installation projects.
- Followed strict safety standards for customer and worker protection.
Education
GED -
United States Army
Fort Bragg, NC11.1979
Skills
- Cost Reduction
- Employee Performance Evaluations
- Employee Scheduling
- Task Delegation
- Product and service knowledge
- Operations Management
- Recruiting and interviewing
- Staff Supervision
- Customer rapport
- Cost Control
- Sales Growth
- Compliance understanding
- Performance reviewing
- Customer Relations
- Staff Training and Development
- Money Handling
Singer, guitarist
Been in and out of bands throughout my life and now I perform solo locally. Music is something that will always be a part of who I am. I really enjoy the calmness and relaxation the music brings me. Love to sing as well.....
Certification
- Dal Tile Management Fundamentals, March 09,2017
- Dal Tile Sales Service Business School, May, 01, 2006
Timeline
Assistant Manager
Dal Tile & Stone
1998.04 - Current
Tile Installer
SNR Tile & Stone
1996.01 - 1998.03
GED -
United States Army
- Dal Tile Management Fundamentals, March 09,2017
- Dal Tile Sales Service Business School, May, 01, 2006
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