LONNIE E. DUMAS
Trinity,Alabama
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Operations Manager
Southern Dock Products (DuraServ)
02.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Overseeing day-to-day business operations, driving efficiency, and improving processes to meet strategic goals.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Strategic planning, managing staff and budgets, ensuring quality control, streamlining processes, analyzing performance data, and coordinating with other departments and vendors to ensure smooth operations and organizational profitability.
- Analyzed and reported on key performance metrics to senior management.
- Accountable for the profitability of a business unit or department, managing both the revenue-generating and cost-incurring aspects of its financial operations to achieve desirable profit-making results. Making strategic decisions to maximize income and control expenses, thereby impacting the company's bottom line.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.'
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Overseeing and minimizing expenses, such as payroll, supply chain costs, and operating expenses. Analyzing P&L reports to understand financial performance, identifying trends, and making informed decisions. Aligning operational efforts with financial goals, potentially exploring new revenue channels and cost efficiencies.
- Ultimately being held responsible for the financial outcomes of the business unit or department they manage. Planning, coordinating, and overseeing projects to improve business operations, ensuring projects are delivered on time and within budget, managing resources and staff, improving processes, and monitoring performance metrics to achieve project and organizational goals.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Lead Tech/Safety Captain
DuraServ
Huntsville, AL
07.2022 - 02.2023
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
Lead Commercial Tech
Valley Overhead Door
2015 - 01.2022
- Expanded clientele base through positive word-of-mouth referrals from satisfied customers.
- Improved customer satisfaction through timely and efficient repairs on various commercial equipment.
- Collaborated with team members to complete large-scale installations, ensuring smooth operations for clients.
- Increased client loyalty by providing exceptional customer service during onsite visits and consultations.
- Strengthened relationships with vendors, negotiating favorable pricing options on parts and supplies needed for repairs.
- Fostered a positive working environment among colleagues through open communication, teamwork, and mutual respect during projects.
- Enhanced system performance by conducting regular maintenance and troubleshooting for commercial clients.
- Decreased costs by identifying opportunities for preventative maintenance, minimizing the need for expensive emergency repairs.
- Streamlined repair processes by staying updated on industry trends and advancements in technology.
- Exceeded company goals for completed service calls within specified timeframes, maximizing efficiency.
- Assisted sales teams with technical expertise during the proposal process, securing new contracts for the company''s services.
- Upgraded outdated systems, enhancing functionality and energy efficiency for commercial facilities.
Apprentice/ Technician.
Great American Door
01.2010 - 01.2015
- Improved customer satisfaction by promptly addressing service requests and providing accurate diagnostic information.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Prepared worksite by setting up required tools and supplies.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Assisted with problem-solving of challenging projects to develop critical thinking skills.
- Implemented suggestions from mentors, leading to enhanced productivity and skill development.
- Improved safety standards by consistently adhering to all workplace safety protocols and identifying potential hazards.
- Collaborated with cross-functional teams to ensure project requirements were met with high standards.
Education
High School Diploma -
Hartselle High School
Hartselle, AL05-2010
Skills
- Strategic decision-making
- Operational efficiency management
- Client support
- Revenue Management
- Financial Clarity
- Effective team leadership
- Strategic decision-making
- Measurable goal planning
- Monitoring compliance requirements
- Collaborative communication skills
- Planning and implementation
- Continuous improvements
- Workforce education
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee engagement techniques
- Workforce development
Certification
- Rolling Steel Doors
- Rolling Fire Doors
Timeline
Operations Manager
Southern Dock Products (DuraServ)
02.2023 - Current
Lead Tech/Safety Captain
DuraServ
07.2022 - 02.2023
Apprentice/ Technician.
Great American Door
01.2010 - 01.2015
Lead Commercial Tech
Valley Overhead Door
2015 - 01.2022
High School Diploma -
Hartselle High School
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