Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lonnie Green

East Orange

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Legre Eyewear
01.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Optometric Technician & Receptionist

Garden State Eye Group
10.2016 - 12.2018
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Collaborated with optometry staff to reach individual and team goals.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.

Education

High School Diploma -

East Orange Campus High School
East Orange, NJ
06-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Microsoft Excel
  • Microsoft outlook
  • Product sales
  • Dispute resolution
  • Spreadsheets
  • Key holder experience
  • Computer proficiency

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Timeline

Customer Service Representative

Legre Eyewear
01.2019 - Current

Optometric Technician & Receptionist

Garden State Eye Group
10.2016 - 12.2018

High School Diploma -

East Orange Campus High School

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Lonnie Green