Lonnie Jamar
Barry,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Family Nanny
Individual Clients
Kaufman, TX
08.2014 - 11.2023
- Transported children to and from school, extra-curricular activities and play-dates.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Provided safe transportation to and from activities and events.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Encouraged positive behavior by providing clear expectations and consistent discipline techniques.
- Took initiative in researching new ways to engage the children through educational activities outside of the home setting.
- Engaged in creative problem solving techniques when faced with challenging situations.
Nutrition Service Worker
First Baptist Child Development Center
Marble Falls, TX
07.2009 - 05.2014
- Coordinated food orders from vendors, ensuring quality ingredients at competitive prices.
- Cleaned and sanitized all kitchen equipment and surfaces, according to health standards.
- Ensured proper portion sizes were met when preparing and serving meals.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Replenished food items from inventory and rotated ingredients.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
Lead Assistant Manager
Minyards Food Store
Dallas, TX
08.1996 - 07.2007
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Collaborated with other departments on projects that would benefit the store's overall success.
- Managed inventory levels by conducting regular stock counts and ordering supplies when necessary.
- Enforced disciplinary actions when necessary according to company guidelines.
- Handled cash transactions accurately while ensuring proper security protocols were followed.
- Conducted weekly meetings with staff to discuss progress and address any issues or concerns.
- Ensured that all safety regulations were followed at all times.
- Provided guidance and support to subordinate staff members on a daily basis.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Developed training programs for new employees as well as existing staff members.
- Identified areas of improvement within the store operations and took appropriate action to rectify them.
- Assisted in the recruitment, interviewing, and hiring of new employees.
- Organized promotional activities such as special events or discounts in order to boost sales figures.
- Performed administrative tasks such as scheduling shifts or preparing documents for management review.
- Implemented strategies to improve customer service levels and increase sales revenue.
- Maintained accurate records of employee attendance, payroll, and other related documents.
- Participated in budgeting processes by providing input on cost-saving initiatives.
- Provided feedback on individual employee performance during quarterly reviews.
- Created reports detailing store performance against key metrics such as sales targets or labor costs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Some College (No Degree) -
Oklahoma Baptist University
Shawnee, OKSome College (No Degree) -
Eastern Oklahoma State College
Wilburton, OKSome College (No Degree) -
Northeastern State University
Tahlequah, OKSome College (No Degree) - Customer Service Management
Various Classes
TexasSkills
- Early Childhood Education
- Activity Planning
- First Aid
- Customer Engagement
- Operations Management
- Team Management
- Effective Leadership
- Employee Performance Evaluations
- Task Delegation
- Employee Scheduling
- Customer Relations
- Staff Training and Development
Affiliations
- enjoy participating in local community theater productions.
- volunteer at church in several areas such as childcare and event planning
- volunteer at grandchildren's schools fro field trips and different activities
Certification
- Customer Relationship Classes
- Employee Relationship Classes
- Safe Food Handling Classes
- First Aid/ CPR/ AED Classes
References
References available upon request.
Timeline
Family Nanny
Individual Clients
08.2014 - 11.2023
Nutrition Service Worker
First Baptist Child Development Center
07.2009 - 05.2014
Lead Assistant Manager
Minyards Food Store
08.1996 - 07.2007
Some College (No Degree) -
Oklahoma Baptist University
Some College (No Degree) -
Eastern Oklahoma State College
Some College (No Degree) -
Northeastern State University
Some College (No Degree) - Customer Service Management
Various Classes