Lonnie Johnson
Belleville,IL
Summary
Proactive Supervisor of Operations with extensive experience in staff development, effective communication, and process optimization. Successfully improved team efficiency and employee morale while ensuring high levels of customer satisfaction and regulatory compliance. Bringing strong leadership, problem-solving skills, and a commitment to operational excellence to advance my career.
Experienced with behavior analysis, focusing on individualized intervention plans to improve clients' social and communication skills. Utilizes positive reinforcement and behavior tracking to support goal achievement. Strong understanding of data collection and analysis to refine intervention strategies.
Compassionate spiritual care provider with extensive experience in offering emotional support and guidance. Strong focus on team collaboration and achieving meaningful outcomes. Skilled in crisis intervention, counseling, and interfaith services. Reliable and adaptable to changing needs, ensuring holistic care and support for diverse communities.
Overview
25
25
years of professional experience
Work History
Supervisor of Operations
P-Jay's Passion for Cleaning LLC
03.2024 - 09.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Administrative Assistant
Reliant Healthcare Management
10.2023 - 02.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrator In Training
Reliant Healthcare Management
04.2021 - 10.2023
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Served as a trusted liaison between staff members and senior leadership, fostering an open communication environment and promoting team cohesion.
- Assisted in the development of new training programs for better staff performance and skill enhancement.
- Provided high-quality support to multiple departments by coordinating projects and managing communication between teams.
- Maintained a professional work environment by addressing facility issues promptly and coordinating maintenance services as needed.
- Collaborated with department heads on various projects, contributing valuable insights and ideas for improvement.
Behavioral Health Supervisor
Reliant Healthcare Management
06.2017 - 04.2021
- Enhanced team efficiency through regular training sessions and performance evaluations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
- Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Optimized patient flow within the facility by analyzing current processes and implementing changes to improve efficiency.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Trained behavior Tech interns and newly hired behavior technicians.
Chaplain
Reliant Healthcare Management
02.2015 - 06.2017
- Led programs such as worship, study, fellowship, and service opportunities.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Oversaw administration and management of all areas of ministry.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Comforted family members, offered attentive listening and high level of emotional support.
- Implemented pastoral care programs that addressed the unique spiritual needs of patients facing terminal illness or end-of-life decisions.
- Delivered thoughtful eulogies at memorial services, honoring the lives of deceased patients while offering solace to grieving loved ones.
- Built strong relationships with local faith-based organizations to create a network of resources for patients and families.
- Assisted the Activity coordinator with various programs and activities.
Official Grain Inspector
Illinois Official Grain Inspection
03.2012 - 06.2014
- Contributed to overall company growth by maintaining a high level of customer satisfaction through accurate and timely inspections.
- Improved data collection methods, resulting in more accurate records of inspected grains.
- Enhanced grain quality assessment by implementing advanced inspection techniques and equipment.
- Provided detailed reports on grain quality, enabling clients to make informed decisions regarding sales and storage.
- Enhanced efficiency in sample preparation for laboratory testing, ensuring accurate results within minimal turnaround timeframes.
- Utilized specialized tools such as moisture meters, test weight scales, sieves, dividers, magnifying glasses during inspections.
- Collaborated with team members to ensure timely completion of grain inspections, meeting client deadlines.
- Packaged samples and submitted for analysis.
- Sampled bulks of grain, packaged and labeled sample bags.
- Checked products for full compliance with applicable federal regulations governing food products.
- Checked facilities for compliance with sanitation and disposal procedures as part of comprehensive inspections.
- Completed and processed paperwork and reports outlining proper and improper operations.
- Exceeded company expectations for turnaround times on sample analysis reports due to efficient time management and prioritization skills.
- Reduced contamination risks in grain samples by maintaining a clean working environment and utilizing appropriate equipment.
Concrete Forming Warehouse Supervisor
Carter-Waters LLC
03.2000 - 06.2012
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Handled day-to-day shipping and receiving of industry related products and equipment'
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Used warehouse management software to reconcile daily inventory.
- Packed items into appropriate containers for shipment.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Safeguarded quality of products stored in the warehouse by ensuring proper stacking techniques and adherence to weight restrictions while operating a forklift.
- Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
- Improved team coordination, leading to faster loading and unloading times by effectively communicating with warehouse staff.
- Ensured timely movement of products to designated areas, leading to smoother warehouse operation.
Education
Bachelor of Science - Theology
Life Christian University
Lutz, Fl01-2015
Skills
- Team Development
- Recruitment and hiring
- Team Leadership
- Problem-Solving
- Leadership Qualities
- Decision-making capabilities
- Operations Management
- Multitasking
- Reliability
- Adaptability and Flexibility
- Behavioral Management
- Behavior Modification Techniques
Timeline
Supervisor of Operations
P-Jay's Passion for Cleaning LLC
03.2024 - 09.2024
Administrative Assistant
Reliant Healthcare Management
10.2023 - 02.2024
Administrator In Training
Reliant Healthcare Management
04.2021 - 10.2023
Behavioral Health Supervisor
Reliant Healthcare Management
06.2017 - 04.2021
Chaplain
Reliant Healthcare Management
02.2015 - 06.2017
Official Grain Inspector
Illinois Official Grain Inspection
03.2012 - 06.2014
Concrete Forming Warehouse Supervisor
Carter-Waters LLC
03.2000 - 06.2012
Bachelor of Science - Theology
Life Christian University
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