Military Veteran with over 20 years of proven experience in leadership, logistics, and team building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven track record of applying principles of persuasion and/or influence to maintain communications and De-escalation of escalated patients. Responds to emergency/non-emergency situations, and investigate criminal activity. Career supported by a High School Diploma and a pursuit of Associates Degree in Business Administration.
Overview
20
20
years of professional experience
Work History
Acting Supervisor (Security Officer 3)
Wellstar Spalding
McDonough, GA
11.2021 - Current
Mentored 21 newly hired employees on operating equipment and safety and developed training manual to use for reference.
Evaluated staff performance and provided coaching to address inefficiencies, reducing use of force percentage by 50%
Oversaw daily operations of security department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Increased team productivity 70% by implementing efficient workflows and setting clear expectations for staff members.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Boosted team performance 70% by developing customer service training materials and conducting service training.
Evaluated patient needs and provided feedback to de-escalate mental health patients, reducing use of force percentage by 50%
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Frequently inspected facility/hospital to verify proper equipment operation.
Educated staff on safety procedures, organizational mission and goals to help employees achieve success.
Generated reports detailing findings and recommendations.
Account Manager
ALLIED UNIVERSAL SERVICES, Universal Services
McDonough, GA
09.2017 - 11.2021
Supervised day to day security operations at Allied Universal Services, (AUS) Luxottica, McDonough site
Managed team of 55 security officers spread out through 11 guard post
Conducted interviews / hiring / selection
Controlled scheduling, processes payroll, conducted training, coaching, development and support
Ensured client site is provided with high quality security services to protect people and property
Built, improved and maintained effective relationships with both client and employees
Coordinated necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Developed staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.) Handle any escalated security issues or emergency situations appropriately
Assured that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Met all contractual scheduled hours with minimum of unbilled overtime and ensured all required reporting and contract compliance requirements are met
Conducted site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
Took proactive role in communicating with client and meeting needs; meet regularly, listen to issues, provide security and technical expertise and solutions
Possess valid guard card/license, as required in state for which you are applying
Capably utilized WinTeam for payroll, scheduling, billing, and to produce reports.
Recruiter
UNITED STATES ARMY
McDonough, GA
11.2013 - 09.2017
Served as Army’s ambassador within community
Contacted, interviewed, and advised civilian personnel to obtain qualified applicants for enlistment into Army
Communicated with representatives of schools, public officials, personnel managers, parents of prospective applicants, and civil leaders to present Army as employment and career opportunity
Managed budget of $40k worth of government equipment
Implemented and conducted Army’s awareness programs throughout area covering 700 square miles with population of 170,000
Maintained network of influencers of parents, educators, and community officials in 19 high schools and two colleges
Developed high school’s recruitment program presenting Army’s Science, Technology, Engineering and Math (STEM) to over 300 students
Educated 50 staff members of Henry County High School on Career Exploration Program which help students established their goals
Supervisor
United States Army
Fort Stewart, KS
01.2011 - 11.2013
Managed health, welfare, training, discipline and morale of 52 staff members
Provided technical and tactical guidance to staff members
Directed personal and professional counseling, complied with standard operating procedures, inspections and physical fitness
Served as first line supervisor to staff and link to leadership
Tracked completion of staff’s transition goals; conducted daily, weekly, monthly and quarterly progress counseling with their staff to determine status of transition progress
Ensured staff are at their assigned place of duty for week and contacting each work site supervisor monthly to assess staff’s work performance and participation
Developed team-oriented attitude in platoon; mentored assigned staffs during residential phase of program
Technical Inspector
United States Army
Fort Stewart, GA
06.2008 - 01.2011
Conducted quality control inspections of work and coordinated all technical and commercial matters related to projects assigned, referring these to local management when required
Resolved minor inspection discrepancies or recommends appropriate remedial action to site
Coordinated all technical and commercial matters related to assigned projects
Used initiative and aptitude to tackle and complete complex missions while supporting company, resulting in company readiness rate soaring from 55% to 98%
Performed physical inspection of equipment as per customer requirement and manufacturer specifications
Visual inspected prior start of production to make sure material and components that will be used during production conform customer specification
Senior Mechanic
United States Army
Fort Stewart, GA
01.2004 - 06.2008
Provided technical guidance to staff on performing maintenance on 274 tracks and ground support equipment
Established priorities, work schedules, managed workflow and monitored repair procedures
Managed 21 staff members and accountable for property valued at $500k
Established automotive maintenance within 60 days of redeployment 30 days ahead of schedule
Preformed over 100 direct support maintenance jobs on shear knowledge and hands on experience
Trained over 1K co-workers and clients on preventive maintenance check and services
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