LONNIE KINCAID
McDonough,GA
Summary
Military Veteran with over 20 years of proven experience in leadership, logistics, and team building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven track record of applying principles of persuasion and/or influence to maintain communications and De-escalation of escalated patients. Responds to emergency/non-emergency situations, and investigate criminal activity. Career supported by a High School Diploma and a pursuit of Associates Degree in Business Administration.
Overview
20
20
years of professional experience
Work History
Acting Supervisor (Security Officer 3)
Wellstar Spalding
McDonough, GA
11.2021 - Current
- Mentored 21 newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated staff performance and provided coaching to address inefficiencies, reducing use of force percentage by 50%
- Oversaw daily operations of security department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity 70% by implementing efficient workflows and setting clear expectations for staff members.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Boosted team performance 70% by developing customer service training materials and conducting service training.
- Evaluated patient needs and provided feedback to de-escalate mental health patients, reducing use of force percentage by 50%
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected facility/hospital to verify proper equipment operation.
- Educated staff on safety procedures, organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Account Manager
ALLIED UNIVERSAL SERVICES, Universal Services
McDonough, GA
09.2017 - 11.2021
- Supervised day to day security operations at Allied Universal Services, (AUS) Luxottica, McDonough site
- Managed team of 55 security officers spread out through 11 guard post
- Conducted interviews / hiring / selection
- Controlled scheduling, processes payroll, conducted training, coaching, development and support
- Ensured client site is provided with high quality security services to protect people and property
- Built, improved and maintained effective relationships with both client and employees
- Coordinated necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
- Developed staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.) Handle any escalated security issues or emergency situations appropriately
- Assured that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
- Met all contractual scheduled hours with minimum of unbilled overtime and ensured all required reporting and contract compliance requirements are met
- Conducted site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
- Took proactive role in communicating with client and meeting needs; meet regularly, listen to issues, provide security and technical expertise and solutions
- Possess valid guard card/license, as required in state for which you are applying
- Capably utilized WinTeam for payroll, scheduling, billing, and to produce reports.
Recruiter
UNITED STATES ARMY
McDonough, GA
11.2013 - 09.2017
- Served as Army’s ambassador within community
- Contacted, interviewed, and advised civilian personnel to obtain qualified applicants for enlistment into Army
- Communicated with representatives of schools, public officials, personnel managers, parents of prospective applicants, and civil leaders to present Army as employment and career opportunity
- Managed budget of $40k worth of government equipment
- Implemented and conducted Army’s awareness programs throughout area covering 700 square miles with population of 170,000
- Maintained network of influencers of parents, educators, and community officials in 19 high schools and two colleges
- Developed high school’s recruitment program presenting Army’s Science, Technology, Engineering and Math (STEM) to over 300 students
- Educated 50 staff members of Henry County High School on Career Exploration Program which help students established their goals
Supervisor
United States Army
Fort Stewart, KS
01.2011 - 11.2013
- Managed health, welfare, training, discipline and morale of 52 staff members
- Provided technical and tactical guidance to staff members
- Directed personal and professional counseling, complied with standard operating procedures, inspections and physical fitness
- Served as first line supervisor to staff and link to leadership
- Tracked completion of staff’s transition goals; conducted daily, weekly, monthly and quarterly progress counseling with their staff to determine status of transition progress
- Ensured staff are at their assigned place of duty for week and contacting each work site supervisor monthly to assess staff’s work performance and participation
- Developed team-oriented attitude in platoon; mentored assigned staffs during residential phase of program
Technical Inspector
United States Army
Fort Stewart, GA
06.2008 - 01.2011
- Conducted quality control inspections of work and coordinated all technical and commercial matters related to projects assigned, referring these to local management when required
- Resolved minor inspection discrepancies or recommends appropriate remedial action to site
- Coordinated all technical and commercial matters related to assigned projects
- Used initiative and aptitude to tackle and complete complex missions while supporting company, resulting in company readiness rate soaring from 55% to 98%
- Performed physical inspection of equipment as per customer requirement and manufacturer specifications
- Visual inspected prior start of production to make sure material and components that will be used during production conform customer specification
Senior Mechanic
United States Army
Fort Stewart, GA
01.2004 - 06.2008
- Provided technical guidance to staff on performing maintenance on 274 tracks and ground support equipment
- Established priorities, work schedules, managed workflow and monitored repair procedures
- Managed 21 staff members and accountable for property valued at $500k
- Established automotive maintenance within 60 days of redeployment 30 days ahead of schedule
- Preformed over 100 direct support maintenance jobs on shear knowledge and hands on experience
- Trained over 1K co-workers and clients on preventive maintenance check and services
Education
Associate of Arts -
Bayview High School
Milwaukee, WI05.2025
Skills
- Project Management
- Strategic Planning
- Business Planning
- Team Building
- Staff Management
- Process Improvement
- Policy Enforcement
- Business Administration
- Complex Problem-Solving
- Staff Discipline
- Technical Skills
- Software:
- Microsoft Office (2003, 2007, 2010, 2013)
- Access, Word, Excel, PowerPoint, OneNote, Outlook
- Operating Systems: Microsoft Windows 7/10
Timeline
Acting Supervisor (Security Officer 3)
Wellstar Spalding
11.2021 - Current
Account Manager
ALLIED UNIVERSAL SERVICES, Universal Services
09.2017 - 11.2021
Recruiter
UNITED STATES ARMY
11.2013 - 09.2017
Supervisor
United States Army
01.2011 - 11.2013
Technical Inspector
United States Army
06.2008 - 01.2011
Senior Mechanic
United States Army
01.2004 - 06.2008
Associate of Arts -
Bayview High School
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