Lonnie Lawrence
Belleview,Fl
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Operations Manager/Business Consultant
Atlantic City Bus Company Inc.
Ocala, FL
12.2020 - Current
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed operations of 50+ employee fleet.
- Payroll and accounting.
- Trained and guided team members to maintain high productivity and performance metrics.
Client Service Specialist
Cebert Wealth Ameriprise Financial
The Villages, FL
01.2022 - 01.2023
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Processed client orders and payments
District Operations Manager
FedEx:Ground
Ocala, FL
10.2015 - 12.2020
- Manage daily operations 15-50 employees.
- Sales engineering and training of software to district.
- Conduct employee safety meetings and building inspections.
- Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of positions for organization.
Education
IT Specialist Certification - Computer Science
05.2020
Skills
- Management
- Team Leadership
- Certified Microsoft Office
- Certified IT Specialist
- Sales engineering
- Certified Operational security for control systems
Timeline
Client Service Specialist - Cebert Wealth Ameriprise Financial
01.2022 - 01.2023
Operations Manager/Business Consultant - Atlantic City Bus Company Inc.
12.2020 - Current
District Operations Manager - FedEx:Ground
10.2015 - 12.2020
College of Central Florida - IT Specialist Certification, Computer Science
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