Equipped Operations Coordinator with great attention to detail and to professionally deal with internal and external personnel. Sound knowledge of administrative and clerical procedures. Quickly and calmly adapts to changing schedules and updates financial tracking documents to keep projects on budget.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
US Army
Joint Base Lewis-McChord, WA
07.2019 - Current
Coordinated daily operations activities and assigned tasks to staff members.
Conducted training sessions for new employees on operational procedures.
Developed strategies for streamlining workflow processes.
Ensured compliance with organizational policies, regulations, and standards.
Analyzed data to identify areas of improvement within the business.
Implemented safety protocols to maintain a safe working environment.
Generated reports detailing performance metrics and progress against goals.
Evaluated and improved existing operational systems and procedures.
Prepared budgets based on projected costs associated with operations.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Developed relationships and partnerships with business leaders.
Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
Liaised between customers and management to ensure smooth operations delivery.
Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
Trained, mentored and motivated employees to maximize team productivity.
Implemented new operational procedures, resultingin an increase in process efficiency.
Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
Facilitated team meetings to discuss operational challenges and brainstorm solutions.
Trained new employees on operational protocols, significantly reducing onboarding time.
Instructor Coordinator
US Army
Fort Lee, VA
05.2016 - 06.2019
Developed and implemented instructor training protocols.
Created and maintained records of classroom activities, student performance, and attendance.
Monitored instructors to ensure compliance with standards for course delivery, materials, and professionalism.
Assisted in the development of new curricula and instructional materials.
Provided feedback to instructors on their teaching methods and performance.
Coordinated instructor schedules, ensuring adequate coverage of classes.
Organized meetings between instructors and administrators to discuss program changes or issues.
Resolved conflicts between students, staff members, or faculty members as needed.
Observed and evaluated student performance and development and provided appropriate feedback on work.
Leveraged technology and provided instructional materials to facilitate active learning.
Participated in continuous learning on diversity, inclusion and racial equity to reduce learning barriers.
Developed curriculum to support distance education and hybrid courses.
Operations Manager
US Army
Eldora, Egypt
06.2015 - 05.2016
Monitored and improved efficiency of processes, team performance, and customer service.
Developed and implemented operational procedures to ensure quality standards are met.
Maintained accurate inventory records to track stock levels and minimize costs.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Created detailed reports on the performance of individual departments within operations.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Managed scheduling, training and inventory control.
Motivated and evaluated personnel for performance improvement and goal achievement.
Delivered positive customer experiences by implementing effective quality assurance practices.
Operations Supervisor
US Army
Joint Base Lewis-McChord, Washington
01.2015 - 06.2015
Developed and implemented standard operating procedures to ensure efficient workflow.
Identified areas of improvement and developed strategies to increase efficiency.
Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Maintained accurate records of employee attendance and performance reviews.
Ensured compliance with all safety regulations in the workplace.
Prepared reports on operational performance metrics and presented them to management team.
Provided support to other departments as needed to meet organizational goals.
Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
Supervisor
US Army
Joint Base Lewis-McChord, WA
07.2013 - 12.2014
Directed and supervised team of 15 employees in daily operations.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Tracked progress on projects and provided timely feedback to staff members.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Evaluated employee performance through periodic reviews and documented results accordingly.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Organized special events such as company picnics or holiday parties for employees.
Collaborated with other departments to coordinate workflow processes between teams.
Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Trained new employees on company policies, job duties, and performance expectations.
Fostered a positive and motivating work environment, leading to an increase in team morale.
Oversaw inventory management, ensuring adequate stock levels and reducing waste.
Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Education
Bachelor of Science - Industrial And Organizational Psychology
Purdue Global
West Lafayette, IN
09-2023
Skills
Cost-reduction strategies
Project Scheduling
Conflict Mediation
Payroll Administration
Employee database management
Risk Management
Training Management
Administrative management abilities
Budget Administration
Project Management
Operations Management
Human Resources
Timeline
Operations Coordinator
US Army
07.2019 - Current
Instructor Coordinator
US Army
05.2016 - 06.2019
Operations Manager
US Army
06.2015 - 05.2016
Operations Supervisor
US Army
01.2015 - 06.2015
Supervisor
US Army
07.2013 - 12.2014
Bachelor of Science - Industrial And Organizational Psychology