Lonnie Patton
Kyle
Summary
Dedicated Customer Service Specialist/JR Account Manager with proven ability to prioritize and multitask in fast-paced working environment. Valuable team player, consistently contributes to achievement of personal and business goals. Recognized for effectively handling escalated customer support issues, ensuring customer satisfaction and driving company success. Demonstrated expertise in managing high volumes of inbound calls and maintaining strong relationships with customers. Exceptional active listening and multitasking skills, combined with talent for working effectively with diverse customer types. Seeking new role that values hard work and dedication.
Overview
8
8
years of professional experience
Work History
Junior Account Manager
EPAY
06.2024 - Current
- Assisted senior account managers in creating customized proposals for high-value clients, securing profitable contracts.
- Developed strong relationships with clients, resulting in increased trust and repeat business.
- Coordinated with marketing department to create targeted campaigns for specific accounts, driving engagement and sales growth.
- Increased client satisfaction by promptly addressing concerns and providing effective solutions.
- Conducted thorough market research to identify potential opportunities for expanding the client base.
- Managed new account onboarding process, ensuring a smooth transition for clients into the company''s services.
- Supported account management team during peak periods by stepping in as needed, demonstrating flexibility and adaptability under pressure.
Customer Service Representative
Realtor.com
04.2017 - 06.2024
- Answered customer inquiries and provided accurate information regarding the process at Realtor.com. Transferred interested consumers to agents, lenders or credit repair.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
James Bowie High School
Austin, TX07-2014
Skills
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Building rapport
- Prioritization
- Team Development
- Account planning
- Performance tracking
- Goal oriented
Timeline
Junior Account Manager
EPAY
06.2024 - Current
Customer Service Representative
Realtor.com
04.2017 - 06.2024
High School Diploma -
James Bowie High School
Similar Profiles
Rashmi PandayRashmi Panday
Software Engineer at American Epay systemsSoftware Engineer at American Epay systems
Yanuar (Ian) RahardjoYanuar (Ian) Rahardjo
Asset Fleet Manager and IT Operations at EPAY New ZealandAsset Fleet Manager and IT Operations at EPAY New Zealand
ZAMZAM NEMAT BUTTZAMZAM NEMAT BUTT
Platform Integration Engineer (3rd Party Consultant) at EPay Card ProgramsPlatform Integration Engineer (3rd Party Consultant) at EPay Card Programs