Lonnie Shanks
IT Technician
ZEBULON,North Carolina
Summary
It is never too late to be what you might have been.
George Eliot
Summary Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills Interpersonal Communication Planning and Coordination Active Listening Multitasking Abilities Flexible and Adaptable
Overview
7
7
years of professional experience
Work History
Fire Technician
State of North Carolina
Raleigh, NC
04.2023 - Current
- Resolved problems, improved operations and provided exceptional service
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Passionate about learning and committed to continual improvement
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Proven ability to develop and implement creative solutions to complex problems
- Managed time efficiently in order to complete all tasks within deadlines
- Paid attention to detail while completing assignments
- Self-motivated, with a strong sense of personal responsibility
- Developed strong communication and organizational skills through working on group projects.
Sign and Lighting Technician
YESCO
Durham, NC
11.2021 - 08.2022
- Performed proper maintenance of lighting equipment, ensuring safety and quality operations
- Minimized risk of fire or electrical shock by using optimal safety procedures
- Demonstrated strong organizational and time management skills while managing multiple projects
- Adaptable and proficient in learning new concepts quickly and efficiently
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Cylinder Delivery Technician
AmeriGas Propane
Garner, NC
08.2019 - 11.2020
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Loaded truck and properly secured items to prevent damage for deliveries
- Completed rush deliveries on tight timetables to satisfy customer needs
- Managed customer inquiries and complaints in polite and professional manner
- Followed corporate procedures to maintain company and customer data confidentiality
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Fuel Service Technician
Ricochet Fuel Distributors
Euless, TX
11.2016 - 11.2018
- Managed financial operations by providing customers with estimates for repair work
- Explained repair and maintenance procedures to customers for full comprehension
- Confirmed excellent customer service by quickly resolving customer concerns
- Monitored and maintained organized work space, confirming efficient operations
- Determined customer needs by asking relevant questions and listening actively to responses
- Responded to all customer inquiries thoroughly and professionally
- Planned work calendar by scheduling appointments and tracking customer service requests
- Coordinated between billing department and customers to resolve problems.
Education
Associate of Arts - undefined
Tarrant County College District
2002.05
Bachelor of Arts - Sculpture
University of North Texas
2003.08
Certificate of Completion - IT Support Technician - undefined
Certificate of Completion - Inforamation Technology Course Course Careers , Online - undefined
Wake Technical Community College
2023.06
Certification CompTIA A+ Certification CompTIA ITF+ Networking Basics - Cisco Introduction to Cybersecurity - Cisco - undefined
2023.01
Skills
- Installations and Repairs
- Preventive Care
- Emergency Call Response
- Low-Voltage Systems
- Customer Support
- Smoke Control Systems
- Verbal and Written Communication
- Equipment Testing
- Effective Customer Communication
- Blueprint Reading
- Access Control Systems
- Customer Satisfaction
- Panel Termination
- Field Device Terminations
- System Troubleshooting
- Code Compliance
- Corporate Regulations
- Onsite Visits
- Basic Tools
- Alarm System Monitoring
- Commercial Projects
- Technical Drawings
- Helpdesk Services
- Mobile Fleet Management
- Troubleshooting and Diagnostics
- Critical Thinking
- Technical Support
- Active Listening
- Low-Voltage Cabling
- Hardware and Software Configuration
- Time Management
- Inventory Control Systems
- Microsoft PowerShell
- Cisco
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancement401k matchPersonal development programsStock Options / Equity / Profit SharingTeam Building / Company RetreatsCertification
- CompTIA A+ Certification
- CompTIA ITF+
- Introduction to Cybersecurity - Cisco
- Networking Basics - Cisco
Timeline
Fire Technician
State of North Carolina
04.2023 - Current
Sign and Lighting Technician
YESCO
11.2021 - 08.2022
Cylinder Delivery Technician
AmeriGas Propane
08.2019 - 11.2020
Fuel Service Technician
Ricochet Fuel Distributors
11.2016 - 11.2018
Associate of Arts - undefined
Tarrant County College District
Bachelor of Arts - Sculpture
University of North Texas
Certificate of Completion - IT Support Technician - undefined
Certificate of Completion - Inforamation Technology Course Course Careers , Online - undefined
Wake Technical Community College
Certification CompTIA A+ Certification CompTIA ITF+ Networking Basics - Cisco Introduction to Cybersecurity - Cisco - undefined
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