Lonnie Sirico
Willow Spring,NC
Summary
Results-driven professional with a proven track record of exceeding expectations and achieving goals. Experienced in adapting quickly to new environments and collaborating effectively with diverse teams. Committed to delivering exceptional results and driving success through a strong work ethic and dedication. Passionate about continuous learning and growth. Seeking a challenging position within an esteemed organization to leverage skills and experience for effective contributions.
Overview
14
14
years of professional experience
Work History
Regional Support Rep III
Charter Communications
07.2022 - Current
- Accommodate and dispatch specialized skilled technician’s routes and work orders
- Assess, and problem solve regional or local incident tickets
- Effectively communicated with cross-functional teams to drive project success
- Prioritize high profile clients’ needs with solutions and results through company’s tools
- Work with project managers to schedule large projects for clients
- Communicate with leaders and technicians schedule adjustments for large projects.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Surgery Scheduler
HCA
06.2021 - 04.2022
- Schedule patients for upcoming procedures based on patients availability
- Request correct clearances with treating doctor
- Make sure paperwork is delivered to correct surgery locations.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
Reissue Agent
GEICO
06.2018 - 06.2021
- Assist policyholders in restarting commercial policies, offering professional guidance
- Provide support to floor agents to manage call volume effectively
- Responsible for managing the reissue list and ensuring timely resolution
- Appointed as Team Lead/Bench Coach, serving as a communication liaison within the team.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Commercial Service Representative
GEICO
04.2017 - 06.2018
- Provided comprehensive support to policyholders, addressing their service needs with professionalism
- Offered expert guidance on commercial insurance policies, processing changes, updates, and requests with personalized service
- Led a special project on the Retention Plan in 2018.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Human Resources Generalist
A Helping Hand Enterprises Inc.
01.2015 - 04.2017
- Conducted recruitment processes, including interviewing, hiring, and termination procedures
- Developed and revised company policies and forms, ensuring compliance and efficiency
- Managed background checks, training/onboarding, and collaborated with the Office Manager to organize monthly meetings.
Quota Analyst/Dispatcher
Comcast Communications
07.2010 - 04.2017
- Analyzed trends to optimize technician workload and scheduling
- Responded to emails, ER tickets, QMS tickets, and adjusted schedules accordingly
- Maintained various reports and databases to monitor work progress
- Proactively communicated with customers to update them on job status and technician locations
- Assisted in troubleshooting customer systems to prevent unnecessary service visits.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Education
NYU Tandon School of Engineering
02.2024
Associate Degree in Business Administration -
Strayer University
09.2014
Skills
- Positive attitude
- Fast learner
- Flexibility
- Strong communication
- Excellent organizational abilities
- Self-motivated
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
Timeline
Regional Support Rep III
Charter Communications
07.2022 - Current
Surgery Scheduler
HCA
06.2021 - 04.2022
Reissue Agent
GEICO
06.2018 - 06.2021
Commercial Service Representative
GEICO
04.2017 - 06.2018
Human Resources Generalist
A Helping Hand Enterprises Inc.
01.2015 - 04.2017
Quota Analyst/Dispatcher
Comcast Communications
07.2010 - 04.2017
NYU Tandon School of Engineering
Associate Degree in Business Administration -
Strayer University