Lonnie Vitello
Windermere,FL
Summary
Dynamic and results-driven server with a strong work ethic and exceptional customer service skills, honed at Universal Orlando's Mythos Restaurant. Proven ability to enhance guest satisfaction through effective upselling techniques and menu memorization, while maintaining high standards of food safety and fostering a positive dining atmosphere.
Overview
6
6
years of professional experience
Work History
Server
Universal Orlando Mythos Restaurant
06.2022 - 09.2025
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Collaborated with kitchen staff to deliver timely food and beverage orders efficiently.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new servers on menu offerings and restaurant procedures.
- Managed cash register transactions accurately, ensuring proper handling of payments.
- Resolved guest complaints promptly, fostering a positive dining atmosphere.
- Implemented upselling techniques to enhance sales and maximize revenue opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Lead Server/Lead Trainer
Spliztville Luxury Lanes
08.2019 - 06.2021
- Led team to deliver exceptional dining experiences in fast-paced environment.
- Trained and mentored new servers on menu knowledge and service standards.
- Coordinated with kitchen staff to ensure timely food delivery and presentation.
- Managed reservations and guest seating arrangements for optimal flow.
- Implemented upselling techniques that enhanced guest satisfaction and increased sales.
- Resolved guest complaints promptly, fostering a positive dining atmosphere.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Contributed to team success by consistently meeting or exceeding individual sales goals each month.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Mantra
Education
Bachelor of Science - Legal Studies
University of Central Florida
Orlando, FL05.2000
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Menu memorization
Mantra
- High volume dining
- Food safety practices
- Suggestive selling
- Point of sale operation
- Allergy awareness
- Wine service
- Wine pairings
- Upselling techniques
Timeline
Server
Universal Orlando Mythos Restaurant
06.2022 - 09.2025
Lead Server/Lead Trainer
Spliztville Luxury Lanes
08.2019 - 06.2021
Bachelor of Science - Legal Studies
University of Central Florida