Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Lonnie Williams III

Lonnie Williams III

Springfield,IL

Summary

Proven Appliance Specialist with a strong track record at Sky Appliance. Highly skilled in critical thinking and problem-solving, consistently enhancing customer satisfaction through expert advice and efficient service. Demonstrated adaptability by streamlining inventory management and boosting production efficiency through effective process organization at Vestis Services. Recognized for exceptional team collaboration and a steadfast commitment to workplace safety, consistently receiving positive feedback for prompt and successful issue resolution. Motivated employee who thrives in fast-paced, high-volume environments, known for quick learning and adherence to safety standards. Maintains open availability and flexibility to work various shifts. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Production Worker

Vestis Services
02.2024 - Current
  • Collaborated with other departments such as shipping or quality control to ensure accurate order fulfillment for clients.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Boosted production efficiency by organizing and streamlining the mat rolling process.

Appliance Specialist

Sky Appliance
03.2013 - 02.2024
  • Coordinated installation services for customers, ensuring seamless delivery and setup of appliances.
  • Enhanced customer satisfaction by providing expert advice on appliance selection and usage.
  • Assisted in training new hires, sharing product knowledge and best practices for stellar customer interactions.
  • Conducted in-depth product research to stay current on industry trends and emerging technologies.
  • Streamlined inventory management through accurate tracking and timely reordering of products.
  • Developed comprehensive understanding of energy-efficient options available in various appliances types; educated customers about potential cost savings benefits associated with these models.
  • Determined customer's specific needs to pair best products and service offerings.
  • Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
  • Ordered parts and maintained adequate inventory.
  • Educated customers on use, care and adjustments of appliances.
  • Facilitated repairs by disassembling defective and broken equipment.
  • Gave accurate and detailed quotes to customers prior to starting work.
  • Maintained a clean, organized showroom floor to create an inviting atmosphere for customers.
  • Managed warranty claims process, liaising between customers and manufacturers to ensure swift resolution of issues or concerns related to product performance or quality during coverage period.
  • Displayed merchandise to reflect high standards of showroom readiness.
  • Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
  • Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
  • Received consistently positive feedback from customers for prompt response times and successful repairs.
  • Diagnosed issues with appliances and made repairs.

Education

High School Diploma -

Glenwood High School, Chatham, IL
06-2010

Culinary Arts

Capital Area Career Center, Springfield, IL
06-2010

Skills

  • Critical Thinking
  • Problem-Solving
  • Workplace Safety
  • Loading and unloading
  • Team Collaboration
  • Distribution Services
  • Sorting procedures
  • Strong organization skills
  • Attention to Detail
  • Time Management
  • Reliability
  • Adaptability and Flexibility

Certification

  • Food Handler's Certificate - Various State or Local Health Departments.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Lonnie Williams III