Lonnisha Cornwell
San Antonio,TX
Summary
Systematic professional with exceptional organizational, planning and multitasking abilities. Specializing in decontaminating and sterilizing instruments for use in medical procedures. Positive and upbeat with a team-oriented attitude. Responsible candidate eager to provide safe and efficient patient care. Strong knowledge of sterilization methods, safety protocols and equipment care. Knowledgeable in inventory control and recordkeeping. Reliable and dedicated to providing superior customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Admitting Clerk
California Medical Center
- Interviewed new outpatients at hospital/clinic daily and recorded patient data on medical charts
- Provided general information about outpatient care
- Answered, transferred, and took messages for busy 10 line switchboard and CB radio
- Created and distributed bi-weekly quality control report to department heads for Emergency Department that tracked number of out/new patients seen each day and week.
- Registered patients for labs, surgeries and radiology
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans
- Verified patient details and insurance coverage and collected co-pays
- Arranged forms and charts for each patient
- Performed various administrative tasks by filing, copying and faxing documents
- Obtained payments from patients and scanned identification and insurance cards
- Prepared and processed patient referrals and transfer requests
- Placed new supply orders, managed inventory and restocked clerical spaces
- Managed office bookkeeping with insurance billing and patient payments
- Received and routed laboratory results to correct clinical staff members
- Assisted with medical coding and billing tasks
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Registered and verified patient records before triage with most up-to-date information
- Answered phone calls and messages for 7-physician General Practice/ Cardiologist medical facility, scheduling appointments, and handling patient inquiries
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Processed medical insurance claims and payments
- Calculated collectible amount due for procedures
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
Admitting Representative/ Administrative Assistant
Dr. Damisha Williams, MD.
10.2006
- Scheduled appointments for new and existing patients in hospital clinics
- Supported departments/divisions Radiology, Obstetrics, Laboratory, and Pharmacy
- Answered 10 telephone lines, assisted visitors, and resolved administrative problems to include patient information, surgery information, and doctor’s inquiry
- Edited correspondence and memoranda from dictation, verbal direction, and knowledge of policies and procedures
- Prepared, transcribed, typed, edited and distributed agendas and minutes of department meetings
- Scheduled and coordinated department meetings, interviews, appointments, and travel arrangements for managers.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans
- Verified patient details and insurance coverage and collected co-pays
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Answered incoming calls, scheduled appointments and filed medical records
- Provided excellent customer service to patients and medical staff
- Resolved customer complaints using established follow-up procedures
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Recommended service improvements to minimize recurring patient issues and complaints
- Organized patient records and database to facilitate information storage and retrieval
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Trained new staff on filing, phone etiquette and other office duties
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Delivered support to medical staff in completion of patient paperwork
- Taught patients and families to use at-home medical equipment
Medical Biller, Accounts Receivable
Dr. David Garrero
06.2023 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Adhered to established standards to safeguard patients' health information.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Liaised between patients, insurance companies, and billing office.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Utilized various software programs to process customer payments.
- Verified accuracy of accounts payable payments, resulting in 70% reduction in payment errors and check reissues
Medical Transcriber
United Healthcare, UHG
02.2020 - 11.2022
- Recorded information using word processing, dictation and transcription software and equipment.
- Maintained security and privacy of records to protect patients and providers.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
- Effectively communicated with client's health information management department contact to correctly interpret assignments and details.
- Managed and updated donor information in databases.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Managed electronic files and archives to keep transcripts organized and accessible.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
- Provided customer service to assist clients with questions and concerns regarding medical transcription.
- Maintained 25% accuracy rate for spelling and content
Education
Associate of Applied Science - Medical Billing And Coding
Parkland Business College
Los Angeles, CA09.2011
Associate of Science - Communications
San Diego Jr. College Office Management
San Diego, CA04.2000
No Degree - Sterile Processing Technology
ST PHILIPS COLLEGE
San Antonio, TX03.2024
Associate of Science - A.S. Degree
San Joaquin Valley College
Hesperia, CA09.2011
Skills
- CMS-1500 Forms
- Insurance Eligibility
- Marketing
- Medisoft
- ICD-9 & CPT-4 Coding
- Medical Terminology
- Insurance Verification
- UB-92 Forms
- MS Excel
- MS Access
- I-Mac
- QuickBooks
- PowerPoint
- Wrapping Procedures
- Decontamination and Sanitation
- Sterility Procedures
- Computerized Tracking
- Proper Storage Procedures
- Ordering Supplies
- Aseptic and Sterilization Techniques
- Compliance Training
- Instrument Inspection
- Patient Care Standards
- Equipment Monitoring
- Decontaminating Surgical Instruments
- Instrumental Analysis
- Sterile Processing and Distribution Certification
- Setup and Installation
- Case cart assembly
- Patient confidentiality
- Patient transportation
- Electronic Charting
Certification
Certificate of Medical Billing and Coding, Summit Career College Medical Billing and Coding, Colton, CA
Achievements Awards
- Dean’s List
- Outstanding Customer Service
- Safety Training Instructor Award
- Outstanding Performance
- Outstanding Achievement for Marketing (DECA)
Timeline
Medical Biller, Accounts Receivable
Dr. David Garrero
06.2023 - Current
Medical Transcriber
United Healthcare, UHG
02.2020 - 11.2022
Admitting Representative/ Administrative Assistant
Dr. Damisha Williams, MD.
10.2006
Admitting Clerk
California Medical Center
Associate of Applied Science - Medical Billing And Coding
Parkland Business College
Associate of Science - Communications
San Diego Jr. College Office Management
No Degree - Sterile Processing Technology
ST PHILIPS COLLEGE
Associate of Science - A.S. Degree
San Joaquin Valley College
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