Lonny Pierce

Provided Customers with Golf Carts on Arrival and assisted with clubs and equipment and directions to Club House and Course Amenities.Managed driving range including picking of range balls for cleaning and re-use as well as pickup ball containers and broken tees. Assisted customers on return of carts and removal of customer clubs. Cleaned carts and performed daily maintenance such as placing carts on charge and maintaining tire pressures etc.. Cleaned and sanitized water containers at the end of each day. Assisted with any other services as needed by club management.

• Assisted customers in determining proper postal service to align with individual need
• Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by .50%
• Managed flow, operations and management services for over 25k daily post office customers.
• Designed and maintained budget of over $500k including delivery and retail operations.
• Used POS software to manage rent collection and billing for over 500 post office boxes.
• Hired, trained and evaluated performance of 30 - 35 employees.
• Managed daily operations of 30-35-employee post office.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Oversaw daily operations to ensure high levels of productivity.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Identified issues, analyzed information and provided solutions to problems.
• Used Microsoft Word and other software tools to create documents and other communications.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Maintained and organized customer database of over 100 clients nationwide
• Attended monthly sales meetings and quarterly sales trainings.
• Trained new employees on customer service,and marketing and sales strategies.
• Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
• Exceptional computer skills
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Achieved 100% of goal through suggestive selling and upselling.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Met existing customers to review current services and expand sales opportunities.
• Met or exceeded sales, customer service and loyalty program standards.
• Recorded accurate and efficient records in customer database.
• Prospected to increase sales lead pipeline and and converted leads into new customers.
• Developed new business relationships and maintained existing through regular communications and effective account management.
• Prepared and deliver customer sales quotes.

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
• Listened attentively to client feedback and worked with product development team to introduce new services.
• Educated clients on new Postal products and updated account information to maintain high standards of client service.
• Developed highly profitable pipeline based on multiple sales penetration techniques.
• Oversaw new business development and customer servicing.
• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Answered constant flow of customer calls with minimal wait times.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Responded to customer requests for products, services and company information.

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Directly interacted with customers to deliver mail, packages and ordered goods.
• Distributed mail on foot to residences and businesses, delivering to approximately 600 customers per shift.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Developed and maintained courteous and effective working relationships.