Lonny Smithson
Leesburg,Florida
Summary
Professional in customer-focused management with experience identifying issues and implementing solutions. Action-oriented with a strong ability to communicate effectively with a variety of audiences including technology, executives, and business. Experienced Operations Manager adept at building effective processes and obtaining reliable, accurate information for business decision making. Seasoned Operations Director knowledgeable about property operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.
Overview
18
18
years of professional experience
Work History
Field Inspector
National Insurance Inspection Services
06.2025 - Current
- Enhanced inspection efficiency by utilizing advanced technology and tools during field assessments.
- Completed thorough written descriptions and took photographs to document conditions.
- Drafted detailed reports on findings of inspections.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
Field Inspector
Geo Field Serv
11.2024 - Current
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Streamlined paperwork processes by staying organized with accurate recordkeeping of logbooks, manifests, inspection reports, and invoices.
- Enhanced the credibility of inspection reports by adhering to industry standards and guidelines during each assessment.
- Maintained detailed records of tenant information, work orders, and inspection reports for easy access as needed.
Assistant Project Manager
Mark Cook Builders Inc
01.2024 - 07.2024
- Bidding Projects
- Interacting and working with vendors
- Invoicing and pay applications
- Scheduling
- Site Supervision
Facilities and Fleet Manager Specialist
AD Solutions
09.2023 - 12.2023
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
Director of Operations
Simon Property Group
07.2022 - 11.2022
- Interacted well with vendors and customers to build connections and nurture relationships
- Performed forecasting to identify potential changes and issues in the supply chain business
- Reviewed established policies and procedures to assume temporary leadership roles, motivate employees, and ensure that property operations ran smoothly
- Used forecasting to figure out what changes needed to be made in the supply chain
- Created site budgets and prepared quotes for new products and services
- Wrote, distributed, and updated property communications and policy memos to tenants
- Recruited and developed numerous employees for the maintenance department.
Director of Operations
Simon Property Group
01.2020 - 07.2022
- Oversaw global product development and partner relationships, which allowed the company to expand its footprint into new markets
- Oversaw business planning, market strategy, and direct product procurement from all vendors
- Aided top-level decision-making and strategy planning by cultivating positive relationships with senior executives and acting as a key advocate for various personnel issues
- Assisted maintenance field crews in maximizing quality.
Director of Security
Allied Universal
11.2016 - 12.2019
- Worked as a liaison with government officials, company negotiators, and other departments to keep a broad understanding of security requirements for all corporate assets
- Oversee one of Simon Property Groups top performing malls in the country
- Effectively ran500-hour weekly security personnel.
Assistant Director of Security
Allied Universal Security Services
11.2015 - 11.2016
- Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy
- Kept track of 40 employees' daily activities and devised plans to address issues that resulted in a professional well-functioning department
- Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals
- Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits
- Managed positive media coverage and stakeholder relations as the public face of Simon Property company.
Sales and Job Estimator
JBG Southern Enterprises
01.2008 - 10.2015
- Collaborated with the sales, marketing, and management teams to develop solutions and achieve common goals
- Implemented key performance metrics and quality assurance programs to increase customer satisfaction levels
- Led and developed the Seal Coating and Asphalt management team
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
Education
Associate of Science -
Seminole State College
Lake Mary, Sanford, FLBusiness Management
Evangel University
Springfield, MOSkills
- Extremely organized
- Client account management Effective leader
- Self-motivated
- Staff training/development Report writing
- Strong verbal communication
- Great with teamwork
- Computer literacy
- Customer service based
- Adaptability
- Attention to detail
Hobbies and Interests
Accomplishments, Graduated Class 102 Seminole State College of Florida Police Academy. Football Scholarship to Evangel University.
Timeline
Field Inspector
National Insurance Inspection Services
06.2025 - Current
Field Inspector
Geo Field Serv
11.2024 - Current
Assistant Project Manager
Mark Cook Builders Inc
01.2024 - 07.2024
Facilities and Fleet Manager Specialist
AD Solutions
09.2023 - 12.2023
Director of Operations
Simon Property Group
07.2022 - 11.2022
Director of Operations
Simon Property Group
01.2020 - 07.2022
Director of Security
Allied Universal
11.2016 - 12.2019
Assistant Director of Security
Allied Universal Security Services
11.2015 - 11.2016
Sales and Job Estimator
JBG Southern Enterprises
01.2008 - 10.2015
Associate of Science -
Seminole State College
Business Management
Evangel University
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