Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lonore Robinson

Pelham,AL

Summary

Experienced Office and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience

Work History

Technical Support Specialist

Actalent, Inc.
08.2022 - Current
  • Process vendor and supplier payments on weekly basis.
  • Process expense reports in Oracle ERP
  • Identify, research, and resolve billing variances to maintain system accuracy and currency.
  • Work with multiple departments to check proper billing information.
  • Verify timekeeping records and handled any discrepancies with employees.
  • Execute billing tasks and recorded information in company databases.
  • Use data entry skills to accurately document and input project spending.
  • Use software to coordinate meetings, appointments, and tasks for vendors and contractors. .

Corporate Document Review Specialist

Regions Bank
01.2017 - 08.2022
  • Transmitted documents, organized revisions and tracked changes.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Analyzed available information and data to inform audit review process.
  • Worked with internal team members to remedy issues with preemptive solutions.
  • Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
  • Reviewed document management protocols and user activities against internal records policies and document management standards.

Office Administrator

Baptist Church of the Covenant
04.2014 - 01.2017
  • Served as the assistant to Senior Pastor, Assistant Pastor, and Choir Director
  • Responsible for creating and sending correspondence to members, guests, and database recipients.
  • Maintained professional demeanor by staying calm when addressing unhappy or concerned members.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Loan Processor/Mortgage Underwriter

Wells Fargo Home Mortgage
12.2009 - 10.2013
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Set up and completed loan submission packages.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Utilized loan origination software to process and track loan applications.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.

Education

Bachelor of Science -

University of Phoenix
San Jose, CA
01.2006

Skills

  • Microsoft Office
  • Oracle based systems
  • Problem Solving
  • Verbal & written communication
  • Ability to learn new software
  • Web and tech savvy

Timeline

Technical Support Specialist

Actalent, Inc.
08.2022 - Current

Corporate Document Review Specialist

Regions Bank
01.2017 - 08.2022

Office Administrator

Baptist Church of the Covenant
04.2014 - 01.2017

Loan Processor/Mortgage Underwriter

Wells Fargo Home Mortgage
12.2009 - 10.2013

Bachelor of Science -

University of Phoenix
Lonore Robinson