Adaptable individual with overall Customer Service expertise in residential, commercial, and industrial environments. Quick learner and hard worker with strong time management, interpersonal, and communication skills. Looking for a position to enhance my career in the Engineering field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
23
23
years of professional experience
Work History
Rover Commercial Building Engineer/Project Manager
BMSI, Inc
Washington DC
07.2022 - Current
Recruiting responsibilities including interviews/ hiring
Oversight of temporary and stationary engineering contracts
Perform all Engineering duties for all new contract job start-ups for commercial buildings as a Building Engineer
Complete and submit bi-weekly Payroll and some HR responsibilities
Temporary engineering backfills
Conduct a routine assessment of the building systems operations
Perform tests, tours and analyzes data to assure the proper operation of building machinery
Perform minor repairs, preventive maintenance, and service requests on building equipment, machinery and components located in the interior or exterior of the building
Responsible for day to day operations and maintenance of HVAC, EMS (Honeywell), electrical, plumbing, lighting and lighting controls and fire/life safety
Perform maintenance on all plumbing in buildings including water and sanitation systems
Completes service calls using best industry practices and in allotted time spans
Completes preventative maintenance tickets using best industry practices and in allotted time spans.
Coordinated project activities with vendors and suppliers and maintained relationships.
Created quality management plan, developed and maintained project documentation and oversaw project design.
Engineering Manager
Crockett Facilities Services, Inc
Maryland
06.2015 - 07.2022
Responsible for the day to day operations and maintenance of HVAC, energy management, electrical, plumbing, lighting, life safety, fire protection, and security systems
Plan, coordinate, and/or perform preventive maintenance and repair services on building operating systems including HVAC, electrical/lighting, plumbing, fire & life safety, and security systems
Consult with clients and property manager to schedule preventive maintenance to minimize business interruption and inconvenience
Retrieve pricing for parts/supplies and service repairs
Coordinate contractor, tenant, and management approval
Assist with the coordination and oversight of maintenance efforts with outside vendors
Complete tenant requests in a timely manner ensuring proper follow up upon completion
Ensure that all required inspections remain up to date for building operating systems including Fire/Sprinkler Systems, Elevators, Boilers, Backflow Preventers, etc
Maintain Stock and inventory control
Ensure the cleanliness and organization of all work areas
Supervise building maintenance team including 1 Building Engineer and 1 Day Porter
Timely responses for after-hours emergency calls.
Concierge/Security
Guardsmark
Virginia
09.2012 - 06.2015
Assisted up to 100 residents per day in a 2,000-unit residential luxury property by building rapport and maintaining relationships with residents
Created and followed up on up to 30 work order service requests and helped ensure prompt service resolutions by communicating with the residents, maintenance team and engineers
Assisted property management schedule and set up over 12 events per month for residents and the corporate office by organizing event spaces and coordinating guest arrivals
Resolved up to 30 resident complaints and issues per day by listening to needs and providing prompt solutions while signing out over 100 packages per day in a fast-paced environment
Maintained consistent communication with management by providing nightly shift notes on building related incidents and occurrences.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Performed guard duties by making judgment decisions within proper policy and procedures.
Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
Screened incoming employees, personal belongings, and shipments for security concerns.
Managed and supported organization-wide privacy and security management measures.
Oversaw credentialing activities for all employees, contractors and consultants.
Completed vulnerability scans to identify at-risk systems and remediate issues.
Concierge/Security
AMERICAN SERCURITY PROGRAMS
DMV
02.2009 - 09.2012
Greeted guests in a professional and friendly manner and provided information regarding hotel services and local businesses
Answered up to 25 incoming telephone calls and answered questions regarding local area transportation and occurring events
Provided front desk services for the Capitol Hill Courtyard Marriott and the CFR building
Provided information about local events, made reservations for restaurants and spa services, mapped out sightseeing areas and tours and made travel arrangements for guests.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
Performed guard duties by making judgment decisions within proper policy and procedures.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Assistant Service Technician
Tate Engineering
Washington Dc
05.2008 - 09.2012
Identify causes of Boiler equipment malfunctions and plan resolutions
Coordinate with outside vendors for large installs and complex repairs
Overall Boiler equipment Preventative Maintenance on multiple style Boilers
Document repair actions and turn logs into Service Supervisor daily
Removed and replaced damaged tubes in Boilers.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Inspected equipment to diagnose operational issues.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Maintenance Technician
Jones Lang Lasalle
Washington DC
01.2001 - 05.2008
Performed daily readings on mechanical equipment and Preventative Maintenance
Installed new lighting fixtures, plumbing parts, and kitchen components
Reported all daily activity in Daily log
Answered service calls during and after business hours
Calibrated temperature and equipment settings to optimize performance.
Maintenance Helper/Porter
Trammel Crow Company
Washington DC
01.2001 - 03.2006
Responded to service calls for facility equipment in tenant spaces
Assisted Engineers with scheduled repairs or replacements
Maintained cleanliness of inside & outside of entire facility
Completed all paperwork pertaining to work completed in logbook
Followed company standard operation procedures and applicable regulations consistently.
Senior Engineer/Senior Project Manager/Technical Design Lead – Building Science and Restoration at Pinchin Ltd.Senior Engineer/Senior Project Manager/Technical Design Lead – Building Science and Restoration at Pinchin Ltd.