Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LonTeshya Pryor

Hallsville,Texas

Summary

Dynamic leader with a proven track record at Fred Loya Insurance, recognized for enhancing operational efficiency and driving customer satisfaction. Expertise in budgeting and finance, coupled with exceptional multitasking abilities, has led to innovative strategies that significantly increased client loyalty. Proficient in cross-functional team leadership and conflict resolution, consistently delivering results that exceed expectations. Career aspirations include further advancement in operational strategy to foster organizational growth. Efficient Team Member known for high productivity and ability to complete tasks swiftly. Possess specialized skills in communication, time management, and problem-solving which are critical in this role. Excel in teamwork, adaptability, and leadership, ensuring successful collaboration and project completion. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

18
18
years of professional experience

Work History

Team Member

Whataburger
Longview, TX
07.2021 - Current
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Greeted customers upon entering the store with friendly demeanor.
  • Promoted products through effective merchandising techniques.
  • Resolved customer issues promptly in a professional manner.

Office Manager

Fred Loya Insurance
Longview, TX
12.2017 - Current
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.

Independent Insurance Agent

Globe Life Family Heritage Division Of America
Longview, TX
10.2022 - 10.2024
  • Developed and maintained relationships with clients to ensure they received the best possible insurance coverage.
  • Provided personalized service to customers to determine their specific insurance needs.
  • Assessed customer's risk profile and recommended appropriate insurance plans.
  • Negotiated with underwriters on behalf of customers to secure competitive rates.
  • Explained complex insurance policies in a simple and understandable manner for clients.
  • Actively marketed various types of insurance products to potential new customers.
  • Processed policy changes, renewals, cancellations, endorsements, and other transactions efficiently and accurately.
  • Maintained accurate records of client information including contact details, policy numbers, premium payments, claims history.
  • Attended industry conferences and seminars to stay abreast of current trends in the industry.
  • Prepared detailed quotes for prospective customers based on their individual requirements.
  • Worked collaboratively with colleagues from different departments such as marketing, finance, in order to develop new strategies for selling products.
  • Built strong relationships with external vendors such as brokers or insurers in order to negotiate better deals for clients.
  • Responded promptly and effectively to all customer inquiries regarding billing statements or policy updates.
  • Provided ongoing support for existing customers through phone calls or emails.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Responded to customer inquiries and problems to promote great service.

Manager

Jack in the Box
Longview, TX
07.2006 - 08.2017
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Provided leadership during times of organizational change or crisis situations.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.

Environmental Services Housekeeper

Christus Good Shepherd Medical Center
Longview, TX
02.2014 - 06.2016
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Swept, mopped, scrubbed and waxed floors.
  • Dusted furniture, pictures, window sills and other surfaces.
  • Emptied trash receptacles and disposed of waste materials properly.
  • Replenished supplies such as soap, toilet paper and paper towels in restrooms.
  • Maintained cleaning equipment in a clean and orderly fashion.
  • Responded promptly to requests for housekeeping services from staff or visitors.
  • Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
  • Inspected all areas after completion of work to ensure that they were cleaned properly.
  • Reported any damages or maintenance needs to supervisor immediately upon discovery.
  • Maintained inventory of cleaning supplies used throughout shift.
  • Adhered to departmental policies regarding safety protocols while performing job duties.
  • Attended required training sessions related to housekeeping tasks.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.

Education

Diploma - Certified Medical Assistant

Virginia College
2950 E Texas St
07-2017

Diploma - Dental Assistant

Vista College
1905 W. Loop 281 Suite 21 Longview, TX 75604
01-2014

High School Diploma -

Marshall High School
1900 Maverick Dr. Marshall, TX 75670
07-2008

Skills

  • Complaint resolution
  • Telemarketing expertise
  • Budgeting and finance
  • Hospitality and accommodation
  • Sales expertise
  • Staff education and training
  • Inventory Management
  • Cross-functional team leadership
  • Conflict Resolution
  • Professionalism
  • Multitasking
  • Team Leadership
  • Customer Relationship Management
  • Adaptability
  • Supply Chain Management
  • Multitasking Abilities

References

References available upon request.

Timeline

Independent Insurance Agent

Globe Life Family Heritage Division Of America
10.2022 - 10.2024

Team Member

Whataburger
07.2021 - Current

Office Manager

Fred Loya Insurance
12.2017 - Current

Environmental Services Housekeeper

Christus Good Shepherd Medical Center
02.2014 - 06.2016

Manager

Jack in the Box
07.2006 - 08.2017

Diploma - Certified Medical Assistant

Virginia College

Diploma - Dental Assistant

Vista College

High School Diploma -

Marshall High School

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LonTeshya Pryor