LonTisha Brown
Hazel Green,AL
Summary
Client Service Associate experienced in efficiently resolving customer inquiries and enhancing support processes. Delivered exceptional service while maintaining high satisfaction rates through effective collaboration with team members. Focused on contributing to company growth and applying strong organizational and time management skills.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Huntsville Utility District
Huntsville, AL
06.2024 - 04.2026
- Resolved customer complaints promptly and professionally, ensuring satisfaction.
- Provided exceptional customer service to residents and businesses for utility inquiries.
- Assisted customers in navigating billing systems and processing payments efficiently.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Collaborated with team members to enhance support processes and workflows.
- Maintained accurate records of customer interactions and service requests in databases.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Customer Service Representative
DIRECTV
Huntsville, AL
03.2020 - 08.2023
- Provided exceptional support to customers through phone and chat interactions.
- Resolved customer issues by analyzing account information and troubleshooting services.
- Educated customers on product features, billing options, and promotions effectively.
Call Center Representative
Alorica
Huntsville, AL
07.2017 - 01.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Recommended product, service and billing improvements to management, enhancing customer satisfaction and reducing future issues.
- Consistently met or exceeded call benchmarks for speed and accuracy. call speed, accuracy and volume benchmarks on a consistent basis.
- Provided product information and troubleshooting assistance to customers.
- Engaged customers to understand needs, resolving issues and providing accurate product information.
- Navigated through computer systems to review information and respond appropriately to callers.
- Efficiently resolved customer issues using company software and resources. efficiently using company software and resources.
Education
Diploma -
Wilcox Central High School
Camden , ALSome College (No Degree) - Computer Engineering
Alabama A&M University
Normal, ALSkills
- Customer Service
- Customer support
- Customer Account Management
- Billing systems
- Data maintenance
- Data Entry
- Call Center Operations
- Call management
- Call handling
- Technical troubleshooting
- Product Knowledge
- Product Knowledge
- Customer Engagement
- Multitasking skills
- Organization
- Staff training
- Conflict management
- Communication skills
- Communication
- Conflict management
Timeline
Customer Support Specialist
Huntsville Utility District
06.2024 - 04.2026
Customer Service Representative
DIRECTV
03.2020 - 08.2023
Call Center Representative
Alorica
07.2017 - 01.2020
Diploma -
Wilcox Central High School
Some College (No Degree) - Computer Engineering
Alabama A&M University