Lonwabo Tito
Humansdorp
Summary
Dynamic and dedicated professional with extensive experience in customer service at McDonald's, recognized for exceptional cash handling and a strong work ethic. Proven ability to enhance customer satisfaction through effective communication and teamwork, consistently achieving positive feedback. Skilled in time management and maintaining a clean, organized environment to optimize service efficiency.
Overview
25
25
years of professional experience
Work History
Cashier
Mc Donalds
02.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Clerk
Eeast London Butchery
05.2010 - 01.2012
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to develop new strategies for handling complex customer situations.
Shelf Packer\Stocker
Shoprite Checkers
10.2008 - 01.2009
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Improved team collaboration through effective communication and coordination with coworkers.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
Cleaner Supervisor
Mr Cleaner Pty Ltd
12.2004 - 01.2007
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
- Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.
- Continuously updated knowledge of industry standards, regulations, and best practices through participation in professional development courses and conferences.
Merchandiser
Coca-Cola
01.2000 - 11.2004
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
Education
GED -
MgcaWezulu Seniour Secondary School
King Williams Town12-2002
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Time management skills
Languages
English
Professional Working
Timeline
Cashier
Mc Donalds
02.2022 - Current
Customer Service Clerk
Eeast London Butchery
05.2010 - 01.2012
Shelf Packer\Stocker
Shoprite Checkers
10.2008 - 01.2009
Cleaner Supervisor
Mr Cleaner Pty Ltd
12.2004 - 01.2007
Merchandiser
Coca-Cola
01.2000 - 11.2004
GED -
MgcaWezulu Seniour Secondary School
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