Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Lonya Watson

Lonya Watson

Customer service
Fontana,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

33
33
years of professional experience

Work History

Customer Service Supervisor

C&L Mobile Maintenance
10.2010 - 10.2023
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Field Director

Nielsen
08.2004 - 06.2010
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Senior Customer Service Supervisor

Quick International Courier
05.1990 - 08.2004
  • Routed packages worldwide to their destinations. Worked logistics and dispatching.
  • Developed and maintained strong professional relationships with customers to maintain loyalty and satisfaction.
  • Responded to customer inquiries promptly and resolved complaints to establish trust while meeting service commitments.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews for staff.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Education

High School Diploma -

Saddleback High School
Santa Ana, CA

Sales And Leadership Seminars -

Myers-Briggs Classes

Skills

  • Call Center Operations
  • Complaint Resolution
  • Team Development
  • Quality Assurance
  • Customer Relationship Management (CRM)
  • Time Tracking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Supervisor

C&L Mobile Maintenance
10.2010 - 10.2023

Field Director

Nielsen
08.2004 - 06.2010

Senior Customer Service Supervisor

Quick International Courier
05.1990 - 08.2004

High School Diploma -

Saddleback High School

Sales And Leadership Seminars -

Myers-Briggs Classes

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Lonya Watson Customer service