Lonye Macey
Jenkintown,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Data Entry /Customer Service Representative
Toys R Us
06.2015 - 04.2018
- Exhibited high energy and professionalism when dealing with clients and staff.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Investigated and resolved accounting, service and delivery concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Tracked customer service cases and updated service software with customer information.
- Cross-trained and backed up other customer service managers.
Packaging Machine Operator
AstraZeneca (Contractor For Aerotek)
03.2014 - 09.2015
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Assisted in training new employees on proper machine operation, safety protocols, and company policies.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Kept production lines running smoothly and efficiently at all times.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Science - LPN
PITC Institute
Wyncote, PA12.2024
High School Diploma -
Penn Foster Career School
Philadelphia, PA12.2010
Skills
- Complaint resolution
- Customer Service
- Administrative and Office Support
- Data Entry and Documentation
- Time management
- Active Listening
- Conflict Resolution
- Problem Escalation
- Technical Proficiency / Operating Systems
Timeline
Data Entry /Customer Service Representative
Toys R Us
06.2015 - 04.2018
Packaging Machine Operator
AstraZeneca (Contractor For Aerotek)
03.2014 - 09.2015
Associate of Science - LPN
PITC Institute
High School Diploma -
Penn Foster Career School