Lonzell Wright
Aurora,IL
Summary
Professional logistics and tech specialist with extensive experience in supply chain management, inventory control, and distribution. Proven ability to optimize operations and drive efficiency through strong analytical and problem-solving skills. Skilled at fostering team collaboration, adapting to changing demands, and consistently delivering results. Recognized for reliability, flexibility, and a focus on achieving organizational goals. Diligent professional with a solid background in logistics management and supply chain coordination. Successfully streamlined operations and improved efficiency through strategic planning and resource allocation. Demonstrated expertise in inventory control and order fulfillment, ensuring timely deliveries and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Logistics Representative/Lead Logistics Coordinator
TMC Chicago - A Division of C.H Robinson
04.2022 - Current
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Negotiated freight rates to ensure competitive pricing while maintaining service quality.
- Tracked orders and notified customers of status or potential delays.
- Assisted in developing budgets for the logistics department, monitoring expenses closely to maintain financial control.
- Streamlined import/export processes by staying current on regulatory changes and adhering to compliance requirements.
- Enhanced customer satisfaction with timely deliveries and effective communication regarding shipment updates.
- Led continuous improvement initiatives within the logistics department, driving process enhancements that positively impacted the bottom line.
- Resolved customer issues promptly, improving overall client satisfaction scores as a result.
- Assisted in periodic warehouse audits, ensuring accurate record-keeping and helping to maintain optimal inventory levels.
- Worked closely with the shipping department to coordinate efficient loading of LTL shipments onto trucks, resulting in fewer transportation delays.
- Resolved discrepancies in inventory system through thorough investigation and reconciliation of physical counts with electronic records.
- Established standard operating procedures for logistics team, resulting in increased productivity and improved performance metrics.
- Enhanced customer satisfaction by promptly and accurately handling property damage claims.
- Maintained extensive knowledge of insurance policies and regulations, guiding customers through the complex claims process.
- Served as a mentor to new hires in the department, sharing best practices for effective claims handling and superior customer service delivery.
- Increased public awareness of extreme weather events by proactively disseminating information through multiple communication channels.
Operations Coordinator
Target Corporation
11.2019 - 03.2022
- Assist in managing and tracking high priority merchandise, solving distribution related problems, coordinating inbound load arrivals, coordinating the movement of all receiving and shipping trailers to support warehouse operations, outbound deliveries to guests
- Train to support functions within the warehouse as it relates to inventory management, quality assurance and problem solving of defects of our products
- Analyze and coordinate the supply chain of the business
- Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made
- Evaluate current operational performance and provide strategic plan for improvements
- Boosted productivity by establishing effective communication channels between departments.
- Provided direction and guidance to internal teams in order to achieve targets.
- Oversaw day-to-day operations of large teams across several sites.
Warehouse Operations Team Member
Target Corporation
08.2015 - 11.2019
- Safely and efficiently to handled products within the warehouse to ensure the accurate processing of merchandise to stores network and guests
- Comprehended oral and written communication skills to effectively read labels, tickets and other product documentation
- Created alternatives and recommended courses of action to reduce costs and improve the company’s finances
- Followed quality service standards and complied with procedures, rules and regulations
- Improved order fulfillment rates by streamlining warehouse operations and optimizing storage space utilization.
- Assisted in warehouse operations as needed, contributing to overall company productivity goals.
- Increased productivity by training new team members on best practices in stock management and warehouse operations.
- Optimized warehouse operations by implementing modern storage solutions and process improvements, reducing product retrieval time.
- Conducted safety audits periodically to ensure compliance with company policies and regulatory requirements related to warehouse operations.
- Safeguarded warehouse operations, adhering to strict safety protocols and conducting regular inspections for potential hazards.
- Participated in continuous improvement initiatives aimed at streamlining processes related to order pulling and overall warehouse operations.
Radio Host
Northern Illinois University
01.2013 - 08.2017
- Prepared and/or reviewed public service announcements, underwriting announcements, pre-recorded reports and audio elements, newspapers, and program rundowns
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Wrote and edited introductions and continuity for reports, actualities and other elements inserted within network programming
- Worked with producers and assistants to create timely program content
- Engaged listeners through social media platforms to increase station visibility.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Hosted music, news and entertainment shows throughout campus.
Sales Associate
Menards Cooperation
07.2013 - 09.2016
- Worked as a team to achieve monthly sales goals successfully
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in maintaining a clean and organized product floor, and ensured a welcoming, customer-friendly environment
- Followed through on an exceptional customer experience by presenting customers with product promotions and sale opportunities as identified through conversation
- Straightened, arranged, stocked merchandise, maintained shelving areas as directed by upper management and participated in the designing of displays in windows and tables
- Reported anything unusual or any major incidents to management
- Handled customer complaints in a calm and professional manner
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs, Co05-2026
Associate of Arts - Media Studies
Kishwaukee College
Malta, IL05-2017
Bachelor of Arts - Communications Media
Northern Illinois University
Dekalb, ILSkills
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Navisphere-Navisphere Vision
- Atmosphere
- Google Suite
- Leadership
- Training
- Computer Software
- Communication
- Problem-solving abilities
- Multitasking
- Team building
References
Available Upon Request
Extra Curriculum
Northern Illinois University, Radio Host, 01/01/17, 08/01/18, Produced, wrote, and narrated programs on the radio., Prepared and/or reviewed public service announcements, underwriting announcements, pre-recorded reports and audio elements, newspapers, and program rundowns., Wrote and edited introductions and continuity for reports, actualities and other elements inserted within network programming., Worked with producers and assistants to create timely program content., Determined news and information appropriate for broadcast.
Timeline
Logistics Representative/Lead Logistics Coordinator
TMC Chicago - A Division of C.H Robinson
04.2022 - Current
Operations Coordinator
Target Corporation
11.2019 - 03.2022
Warehouse Operations Team Member
Target Corporation
08.2015 - 11.2019
Sales Associate
Menards Cooperation
07.2013 - 09.2016
Radio Host
Northern Illinois University
01.2013 - 08.2017
Bachelor of Science - Information Technology
Colorado Technical University
Associate of Arts - Media Studies
Kishwaukee College
Bachelor of Arts - Communications Media
Northern Illinois University
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