Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lonzenia Williams

Charlotte,United States

Summary

Dedicated Teacher Assistant with passion for working with children at multiple grade levels. Highly proficient in leading recreational and educational activities when providing head teachers support in all aspects of classroom management. Accomplished in building long-lasting relationships with students, parents and colleagues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

28
28
years of professional experience
1
1
Certification

Work History

EXCEPTIONAL CHILDREN TEACHER ASSISTANT

CMS SCHOOL
Charlotte, United States
12.2021 - Current
  • Implemented curricula activities and encouraged children's participation through practical lessons
  • Supported students' academic progress by providing one-on-one attention to help guide learning and comprehension
  • Assisted lead teacher with grading assignments, maintaining records and preparing for class sessions
  • Assisted differently-abled and young students to meet personal needs.
  • Supported Exceptional Children Teacher in developing positive behavior management strategies for students with challenging behaviors.
  • Laminated teaching materials to increase durability under repeated use.

EVENT STAFF SUPERVISOR

HORNETS SPORTS AND ENTERTAINMENT (HSE)
Charlotte, United States
10.2005 - Current
  • I work closely with management team to achieve the organization goals within an Elite Venue
  • I effectively create engagement as well as motivate and inspire team members to consistently perform to the Service Promise Pillars
  • I conduct event briefing and review event information with the event staff
  • Serve as a contact for guest concerns and needs
  • Liaison between event staff and command post dispatch
  • Follow all policies and procedures as outlined in the manual, as well as ensuring the event staff are in total compliance of the policies and procedures
  • I manage/lead 10-30 team members
  • Receive, assign, deploy, train, coach and evaluate the team.

Instructional Assistant(SummerCamp)

YMCA
Charlotte, NC
06.2023 - 08.2023
  • Provided individual and small group instruction to students with in the area of reading and writing.
  • Assisted teachers in creating lesson plans and modifying curriculum.
  • Monitored student progress and provided feedback to teachers regarding student achievement.
  • Conducted assessments of student skills to identify needs and develop instructional plans.
  • Cleaned and organized classrooms, materials and supplies.

DESKTOP SUPPORT

BANK OF AMERICA
Charlotte, United States
04.2020 - 01.2021
  • Meeting end-users needs in resolving their technical issues with the knowledge of the Remedy Application Remote, Tech II
  • Troubleshooting and incident resolution using remote desktop/takeaway tools
  • Hardware Break Fix (diagnosis only) Desktop, Laptop and Mobile Devices
  • Update existing incidents and service call records active in the incident management system
  • Enhancing business performance through technical integration and optimization.

TECHNICAL ENGINEER/DISTRIBUTION

ALLSTATE INSURANCE
Charlotte, United States
11.2019 - 03.2020
  • Meeting end-users requirements with the knowledge of the new Avaya phone systems
  • Collection of data from agents
  • Reviewing results from pre-assessment questionnaire and analysis of the agent's current infrastructure
  • Performing pre and post conversion call to agents and performing functionality testing and ensuring agents have everything they need for the implementation.

ACCESS CONTROL ADMINISTRATOR/LEAD SUPERVISOR

FAMILY DOLLAR INC.
Charlotte, United States
01.2009 - 01.2018
  • Command Center Consistent career progression with $MM Fortune 500 retail conglomerate
  • Promoted to provide tier II training/support to >5,000 retail stores, internal/external end-users and cross-functional teams
  • Maintained current and accurate documentation
  • Generated reports and informed senior management as required
  • Continually assessed internal/external process and procedures, enhancing as needed
  • Enabled and disabled end-users network port ensured systems security procedures were implemented and enforced and implemented local area network policies, procedures and standards
  • Setup, configured and maintained sign-on and network operation usage
  • Identified user needs and collaborated cross-functionally to find efficient options and solutions
  • Monitored system and responded to security or usability concerns
  • Provided recommendations to enhance functionality and security issue resolution
  • Assisted with providing technical guidance on more complex issues and during high volume periods
  • Communicated and followed up to ensure IT Service Desk specialists were up to date with new information relevant to system access, applications, procedures, user needs and company related issues, changes or actions
  • Reviewed data to monitor the customer experience and team statistics.

CUSTOMER CARE REPRESENTATIVE-POS

FAMILY DOLLAR INC.
Charlotte, United States
01.1999 - 01.2009
  • Key member responsible for all aspects of help desk administration including Point of Sale (POS) systems, servers, desktop systems, communications hardware/software directly and/or remotely
  • Provided consulting and leadership to internal/external end-users as related to all components of the POS responsibilities
  • Provided level I and II training to new employees
  • Answered and/or escalated end-user questions and concerns, instructed in operation and maintenance of systems/equipment.

ASSISTANT STORE MANAGER

FAMILY DOLLAR INC.
Charlotte, United States
01.1996 - 01.1999
  • Worked with staff to understand and ensure compliance to company rules, assisted with interviewing and hiring
  • Motivated team members to meet and exceed goals
  • Managed daily scheduling and assignment of work for peak efficiency times
  • Monitored productivity and supported individuals and teams to make improvements; ensured quality standards, as well as all state and local regulatory guidelines were followed.

Education

Apple Teacher Certification -

CMS
03-2023

Certificate of Completion: Network+ Computer Systems Analyst -

EnVisionary I-Care
06-2021

Bachelor of Science: Business Administration, Marketing -

Claflin University
05-1990

Skills

  • Employee scheduling
  • MS Office 10
  • Access
  • PowerPoint
  • Word
  • Outlook
  • Excel
  • Anti-Virus
  • CyberArk
  • Thycotic Secret Server 105
  • Skype
  • Infloblox Network Automation Tool
  • AOD (Admin on Demand)
  • R2
  • Director
  • ITSM
  • Mattermost
  • VMWare software Proficiency
  • Collaboration

Certification

  • Telephone Service
  • Business Analyst l
  • SQL PLUS- Family Dollar Inc
  • Team Player Award-Cognizant
  • Smiley Award 2019-HSE

References

References available upon request.

Timeline

Instructional Assistant(SummerCamp)

YMCA
06.2023 - 08.2023

EXCEPTIONAL CHILDREN TEACHER ASSISTANT

CMS SCHOOL
12.2021 - Current

DESKTOP SUPPORT

BANK OF AMERICA
04.2020 - 01.2021

TECHNICAL ENGINEER/DISTRIBUTION

ALLSTATE INSURANCE
11.2019 - 03.2020

ACCESS CONTROL ADMINISTRATOR/LEAD SUPERVISOR

FAMILY DOLLAR INC.
01.2009 - 01.2018

EVENT STAFF SUPERVISOR

HORNETS SPORTS AND ENTERTAINMENT (HSE)
10.2005 - Current

CUSTOMER CARE REPRESENTATIVE-POS

FAMILY DOLLAR INC.
01.1999 - 01.2009

ASSISTANT STORE MANAGER

FAMILY DOLLAR INC.
01.1996 - 01.1999

Apple Teacher Certification -

CMS

Certificate of Completion: Network+ Computer Systems Analyst -

EnVisionary I-Care

Bachelor of Science: Business Administration, Marketing -

Claflin University

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