Lonzo Gipson II

Work History

General Manager

Northwest Dodge

Houston, TX

01.2021 - 06.2023

Developed and implemented operational strategies to improve efficiency, reduce costs and maximize CSI & SSI.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory, service, parts,, sales, billing, titling, accounts payable and receivable.
Maintained a presence in the community through charitable organizations, chamber of commerce, and volunteering.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Moved MSR from 70% to 80% in 2 years.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Resolved customer complaints quickly while maintaining high quality standards of service while maintaining top CSI and SSI levels.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Conducted weekly and monthly meetings with management team to review progress against established objectives.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.

General Sales Manager

Texan Gmc Buick

Humble, TX

07.2017 - 01.2021

Developed and implemented strategies to increase sales and revenue.
Monitored customer CSI levels and took corrective action when needed.
Collaborated with marketing team to develop promotional campaigns.
Analyzed market trends and identified potential for improvement in each model or sales segment.
Reviewed daily, weekly and monthly reports on sales performance, goals, objectives and inventory with management team.
Managed staff of 14 sales representatives, providing guidance and support as needed.
Conducted regular training sessions for managers and sales staff.
Took a failing department to being one of the top performers in the region.
Maintained accurate records of all transactions in the company's CRM system.
Resolved customer complaints in a timely manner.
Assisted in developing pricing models for each model we carried.
Manage a finance team to ensure proper PVR and product counts on both new and pre-owned.
Developed a world class finance experience for our customers with docupad and piloted the program which is now in 50 Ken Garff locations.

Finance Director

Big Star Ford

Manvel, TX

07.2015 - 07.2017

Hired, trained and managed a team of finance managers to ensure compliance and profitability.
Reviewed CIT reports daily to ensure timely funding and cash flow.
Submitted all deals to maximize profits on every deal.
Rehashed all deals that did not get 2 points mark up on APR or went over callback to ensure the most profit and quick funding.
Attended daily, weekly and monthly meetings to discuss finance profitability and standing in the company.
Maintained a #2 spot in the company's finance standings report out of 60 plus stores every month .

Internet Sales Manager

Texan Dodge

Humble, TX

01.2013 - 03.2015

Developed and implemented strategies for increasing internet sales volume.
Managed and monitored online marketing campaigns to ensure maximum ROI.
Managed an internet sales team of 5 to reach company goals.
Monitor and train for efficient internet sales responses and follow up.
Reviewed reports on website performance metrics such as page views, unique visitors and conversion rates to manage marketing efforts more efficiently.
Monitored industry trends to stay ahead of competition in the digital space.
Collaborated with product teams to develop new products that enhance user experience.
Researched emerging technologies to determine potential applications within the company's online presence at NADA.

Internet Sales Specialist

Spring Dodge

Spring, TX

10.2011 - 01.2013

Assisted customers with online inquires, providing sales support and product knowledge support to maintain a 17% closing percentage through proper effective follow up and great customer service.
Demonstrated expertise in web-based sales applications to assist customers in navigating the site.
Managed customer inquiries via email and chat while ensuring the highest customer satisfaction.
Provided personalized recommendations based on customers' stated preferences and interests.
Maintained accurate records of all customer interactions utilizing CRM software systems.

Sales Manager

Brenham Dodge

Brenham, TX

08.2009 - 10.2011

Monitored customer satisfaction levels and took corrective action when needed.
Developed and implemented strategies to increase sales revenue.
Created weekly and monthly reports on sales performance, goals, and objectives.
Managed staff of 6 sales representatives, providing guidance and support as needed.
Maintained accurate records of all transactions in the company's CRM system.
Resolved customer complaints in a timely manner.
Developed pricing models for various models offered by the company.
Reviewed customer feedback surveys regularly and devised plans accordingly.
Ensured compliance with applicable laws and regulations related to sales activities.
Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.

Finance and Sales Manager

Harley Davidson of Kingwood

Kingwood, TX

11.2008 - 08.2009

Meet and Greet all customers to help them pick out their new or pre-owned Harley.
Close the sale and submit the application to Harley Davidson Financial.
Rehash with Harley Davidson Financial for better terms and more backend to maximize the deal profitability.
Contract the customer to maintain $2,600 Back PVR.
Utilized CRM software to follow up on all customers. Track sales leads, forecast future revenue streams, analyze customer behavior patterns.
Ensured compliance with all relevant laws and regulations pertaining to accounting practices.
Proper Delivery to ensure excellent CSI.

Sales Manager

Planet Dodge

Humble, TX

06.2004 - 10.2008

Created and presented monthly reports to management on sales performance for the store and each sales person.
Monitored industry trends and competitor activities to stay ahead of the competition in pricing and sales strategies.
Managed daily operations of sales department, including supervision of 23 sales people.
Trained, coached, and mentored sales staff to ensure success in their roles.
Conducted regular meetings with sales staff to review goals and objectives for the month and year.
Developed sales plans, goals, strategies and objectives to achieve individual goals, manufacturer objectives and store objectives.
Greeted customers and maintained a positive sales flow to ensure high CSI.

Summary

Overview

Work History

General Manager

General Sales Manager

Finance Director

Internet Sales Manager

Internet Sales Specialist

Sales Manager

Finance and Sales Manager

Sales Manager

Education

Skills

Affiliations

References

Timeline

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