Wen Hui Loo
Georgetown,Malaysia
Summary
Versatile and performance-driven supply chain professional with proven experience in order fulfillment, vendor and stakeholder management, and customer service excellence across global companies including Intel, Dell Technologies, and Plexus Corp. Skilled in leading cross-functional teams and guiding outsourced vendors to meet strict SLA and quality standards. Adept at resolving customer escalations, ensuring on-time delivery, and improving end-to-end order management processes. Demonstrated ability to streamline workflows, implement automation, and enhance system efficiency using tools like SAP and Oracle. Known for fostering strong internal and external relationships, mentoring new hires, and delivering high-quality standards in fast-paced environments. Involve in supply & demand activities in the recent role.
Overview
4
4
years of professional experience
Work History
Sales Operation Senior Analyst
Accenture
Bayan Lepas, Penang, Malaysia
01.2026 - Current
- Continued professional contributions at Intel under Accenture, upholding previous duties and obligations.
- Intel SMG (Sales & Marketing Group)
- Developed and delivered comprehensive training programs for new Accenture analysts, focusing on intel operations proficiency.
- Facilitated supply and demand planning processes to optimize inventory management.
Business Solution Specialist
Intel Corporation
Bayan Lepas, Penang, Malaysia
07.2024 - 12.2025
- Improved & Optimized key business processes, including streamlining Delivery Note (DN) creation and enhancing Confirmed Delivery Date (CDD) handling—saving ~3 hours per person week.
- Managed customer orders within SLA, ensuring timely and accurate processing to support customer satisfaction.
- Onboarded & Supported new CBAs by providing clear guidance on business processes, ensuring quick integration and performance readiness.
- Identified process inefficiencies, worked with teams to propose automation solutions, boosting productivity and reducing manual workload.
- Led & Participated in SAP robot User Acceptance Testing (UAT), identifying and documenting testing outcomes.
- Delivered end-to-end SAP robot training to new hires, enabling faster onboarding and competency building.
- Demonstrated strong analytical skills to optimize operations and enhance productivity across multiple teams.
- Provided solutions to complex order management issues: assisted CBAs/Planners to maintain supply chain efficiency.
- Led & Managed outsourced vendors handling order tiering and maintaining service quality.
- Handled escalations from internal stakeholders and customers related to vendor errors or SLA breaches, reducing escalation volume from 5–6 per week to 2–3 through effective communication, follow-up, and performance management.
- Collaborated with cross-functional teams to implement software applications enhancing productivity.
- Analyzed business requirements to develop tailored solutions improving operational efficiency.
Order Management Analyst
Plexus Corporation
Bayan Lepas, Penang, Malaysia
10.2023 - 07.2024
- Perform duties and meet production and quality standards while providing excellent customer service.
- Communicate with the material team and planner to ensure sufficient raw materials for production.
- Confirm solid request dates with customers after materials are loaded into production.
- Coordinate with demand analyst and material team to address gating items and ensure clean-to-build (CTB) status; request alternative materials if needed.
- Maintain on-time delivery (OTD) by meeting customer shipping dates.
- Run monthly MRP to track raw material requirements and to diagnose product issues and adjust accordingly.
- Handle customer returns (RMA) by working with engineers to propose product issue and track replacement quantities.
- Generate weekly Line of Balance (LOB) report to track backlog and customer demand commit production quantities.
Order Fulfillment Analyst
Dell Technologies
Bayan Lepas, Penang, Malaysia
01.2022 - 05.2023
- Managed distributors across Malaysia, Singapore, Thailand, and Korea, ensuring smooth order fulfillment.
- Verified order accuracy and completeness including matching order and shipment details.
- Monitored ETA/ESD daily to ensure orders shipped on time.
- Collaborated with distributors and sales account managers to confirm ETA commitments and resolve issues.
- Worked closely with distributors and sales teams to understand product details and suggest replacements to reduce lead times during stock shortages.
- Maintained strong relationships with distributors and internal teams to ensure smooth order flow.
- Resolved inventory availability issues with distributors to fulfill customer orders.
- Assisted customer care team with the RMA process, ensuring safe replacement deliveries.
- Generated and analyzed order data, tracking weekly revenue and maximizing order closures.
- Adjusted lead times in the system based on distributor stock availability and commitments.
- Ensured on-time delivery performance for APJ region in Dell S&P team, achieved EDD above 91% for 8 consecutive quarters, 3rd party peripherals EDD above 93% for 8 consecutive quarters, and FY23 RDD on time at 91%, surpassing the goal of 90%.
Education
Bachelor -
UOWM KDU Penang University College
Georgetown, Penang, Malaysia01-2020
High school diploma - undefined
UOWM KDU Penang University College
Georgetown, Penang, Malaysia01-2018
Skills
- JD Edwards by Oracle
- Salesforce (SFDC)
- Microsoft Office
- Cisco Jabber
- SAP
- Oracle
- Client management
- Client relationship management
- Data analysis
- Performance monitoring
LANGUAGES
English
Mandarin
Malay
Timeline
Sales Operation Senior Analyst
Accenture
01.2026 - Current
Business Solution Specialist
Intel Corporation
07.2024 - 12.2025
Order Management Analyst
Plexus Corporation
10.2023 - 07.2024
Order Fulfillment Analyst
Dell Technologies
01.2022 - 05.2023
High school diploma - undefined
UOWM KDU Penang University College
Bachelor -
UOWM KDU Penang University College