Alberto Lopez Cortina
Milwaukee,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance team engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Sales and Service Manager
BMO BANK N.A
10.2022 - Current
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Implemented a comprehensive training program for new hires, reducing onboarding time while increasing employee retention rates.
- Facilitated collaboration among 8 team members by promoting open communication channels and providing ongoing feedback.
- Maintained strict adherence to compliance regulations, minimizing any potential legal or reputational risks for the bank.
Retail Relationship Banker
BMO BANK N.A
05.2021 - 10.2022
- Retained existing clients and attracted new ones through personalized financial product recommendations.
- Contributed to the achievement of sales targets by proactively identifying potential leads within the branch network.
- Developed strong relationships with clients by offering tailored solutions to their financial goals.
- Supported community initiatives as a representative of the bank, fostering positive brand awareness in local markets.
Customer Experience Representative
BMO BANK N.A
04.2019 - 05.2021
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Promoted upselling opportunities when appropriate, contributing to increased sales or upgrades of existing banking products/services.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
Assistant Sales Manager
El Rey
07.2016 - 02.2020
- Manage store duties and responsibilities while also attending to customers
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
Education
Cardinal Stritch University
Whitefish Bay, WICarmen High School of Science And Technology
Milwaukee, WISkills
- Sales operations
- Adherence to high customer service standards
- Team Building and Leadership
- Microsoft Outlook, Word, and Excel
Languages
Spanish
Native or Bilingual
Timeline
Sales and Service Manager
BMO BANK N.A
10.2022 - Current
Retail Relationship Banker
BMO BANK N.A
05.2021 - 10.2022
Customer Experience Representative
BMO BANK N.A
04.2019 - 05.2021
Assistant Sales Manager
El Rey
07.2016 - 02.2020
Cardinal Stritch University
Carmen High School of Science And Technology