Summary
Overview
Work History
Education
Skills
Timeline
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Lopez Melissa

Las Vegas,NV

Summary

Dynamic hospitality professional with extensive experience at Luxor Las Vegas, excelling in customer service and cash handling. Proven ability to enhance guest experiences through effective upselling techniques and adaptability. Recognized for maintaining high standards in fast-paced environments while ensuring satisfaction and compliance with service regulations.

Overview

11
11
years of professional experience

Work History

Food Server

Luxor hotel and casino
Las Vegas, NV
07.2017 - Current
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked regularly with guests to ensure satisfaction with each food course and beverages.
  • Managed multiple tables simultaneously while maintaining high standards of customer service.
  • Took food and beverage orders accurately, ensuring special dietary needs were met.
  • Provided exceptional service to high volume of daily customers.

Cocktail Server

Plaza Hotel And Casino
Las Vegas, NV
03.2018 - 12.2018
  • Provided excellent customer service at all times.
  • Created and maintained a welcoming atmosphere for all guests.
  • Ensured cleanliness of tables, bar area, and workstations at all times.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Ensured compliance with all legal requirements regarding alcohol service.
  • Greeted guests upon arrival and provided them with menus.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Implemented upselling techniques to maximize revenue.

Food Server

Bally's Hotel & Casino
Las Vegas, Nevada
08.2014 - 05.2017
  • Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Assisted in opening and closing duties, such as cleaning and restocking.
  • Managed multiple tables simultaneously while maintaining high standards of customer service.
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Brought food and beverages to the table in a timely manner.
  • Served large groups and private parties, coordinating with the kitchen to ensure seamless service.

Physical Therapy Aide

Achieve Physical Therapy & Performance Enhancement, P
Las Vegas, Nevada
08.2014 - 05.2015
  • Assisted physical therapists in developing treatment plans for patients.
  • Conducted patient screenings and assessments under the direction of a physical therapist.
  • Helped patients put on supportive devices such as braces and slings to facilitate successful treatment plans.
  • Instructed patients in safe and effective use of weights, pulleys, inclined surfaces and various equipment for given treatments to reduce injury.

Education

High School Diploma -

Del Sol Academy of Performing Arts
Las Vegas, NM
06-2009

Some College (No Degree) - Biology

University of Nevada, Las Vegas
Las Vegas, NV

Skills

  • Customer service
  • Cash handling
  • Upselling techniques
  • Hospitality and accommodation
  • Suggestive selling
  • Adaptability and flexibility

Timeline

Cocktail Server

Plaza Hotel And Casino
03.2018 - 12.2018

Food Server

Luxor hotel and casino
07.2017 - Current

Food Server

Bally's Hotel & Casino
08.2014 - 05.2017

Physical Therapy Aide

Achieve Physical Therapy & Performance Enhancement, P
08.2014 - 05.2015

High School Diploma -

Del Sol Academy of Performing Arts

Some College (No Degree) - Biology

University of Nevada, Las Vegas

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Lopez Melissa