Lor Vue
Fresno,CA
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading, guiding and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Store Manager
McDonald's Restaurant
12.2019 - 09.2024
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Department Manager
McDonald's Restaurant
07.2010 - 12.2019
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
Education
Bachelor of Arts - Human Resources Management
Colorado Technical University
Colorado Springs, CO04.2024
Associate of Arts - Human Resources Management
Fresno City College
Fresno, CA 06.2010 - 09.2010
Skills
- Policies and Procedures
- Payroll Management
- Recruiting and Hiring
- Store Operations Oversight
- Revenue Forecasting
- Staff Scheduling
- Quality Assurance
- Training Management
- Business Leadership
- Problem Anticipation and Resolution
References
Breanna Barron
bdbarron.est90@gmail.com
(559)269-9728
Brian Xiong
brianxiong44@gmail.com
(559)840-5634
Gary Caldera
garycaldera@yahoo.com
(559)577-6293
Timeline
Store Manager
McDonald's Restaurant
12.2019 - 09.2024
Department Manager
McDonald's Restaurant
07.2010 - 12.2019
Associate of Arts - Human Resources Management
Fresno City College
06.2010 - 09.2010
Bachelor of Arts - Human Resources Management
Colorado Technical University
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