Lora Baer
Girard
Summary
Adept at HIPAA compliance and fostering strong relationships, I excelled at Akron Children's Hospital by enhancing patient trust and streamlining insurance processes. My expertise in medical terminology and empathetic patient service significantly contributed to operational efficiency and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Akron Children's Hospital
02.2017 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
Medical Transcriptionist
Self Employed
01.2006 - 03.2019
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- I worked mainly transcribing for Dr. Orr, who I worked with as his Medical Assistant and continued to transcribe for after my leave from his office.
Secretary
Akron Children's Hospital
01.2013 - 02.2015
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Worked front desk in the Akron Children's NICU.
- Daily reports and orders for labs, testing, etc.
- Did admitting for new babies into Akron Children's NICU along with St. Elizabeth's Hospital.
- Ordered blood for transfusions and retrieved it.
- Made patient binders for new admits which included resources for parents.
- Arranged transportation for babies to go to Akron Main by our squad.
- Ordering for breast milk supply and other supplies needed for our departments.
- Helped parents with accommodations and meal tickets.
- Helped with parents and families that lost their child, refreshments, chaplin services, or whatever else they needed.
- Arrangements for deceased infants to be transported by funeral home.
Medical Assistant
Associates in Nephrology
05.2004 - 05.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Traveled to various other office locations in our area.
- Roomed between 30 - 35 patients a day for 1 Doctor.
- Vital signs for each patient.
- Called in refill prescriptions.
- Order diagnostic testing for patients and laboratory testing.
- Referred patient for dialysis. Set up location and resources for those patients needing transportation, medications, home health care, etc.
- Administered injections weekly for those who qualified.
- Obtained urine samples, obtained dipstick testing.
- Fielded phone calls daily.
- Built a strong relationship with my patients throughout my work time with Dr. Robert J. Orr.
- I left as a Medical Assistant due to my son's illness which caused us to be in Cleveland Clinic for months at a time. I continued my medical transcription during his time ill until the death of Dr. Orr in March, 2019. They then did not need me any longer.
Education
Associate of Applied Science - Medical Assisting
ETI Technical College
Niles, Ohio 01-2002
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Noticing emergent issues with a child checking into Urgent Care and obtaining immediate help
- Good relationships with co workers
- Payment collection
- Medical terminology
- Patient greeting
- Eligibility determination
- Conflict resolution
- Phone etiquette
Timeline
Patient Service Representative
Akron Children's Hospital
02.2017 - Current
Secretary
Akron Children's Hospital
01.2013 - 02.2015
Medical Transcriptionist
Self Employed
01.2006 - 03.2019
Medical Assistant
Associates in Nephrology
05.2004 - 05.2009
Associate of Applied Science - Medical Assisting
ETI Technical College
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