Lora Claunch

54th Street Grill and Bar

Kansas City, MO

01.2019 - Current

Ensured guests received excellent service upon arrival and during their stay
Managed and supervised host stand operations, as well as trained junior employees in their roles as hosts
Ensured consistent cleanliness of front-of-house area
Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Managed reservations, waitlists, and special requests for large parties.
Monitored dining room activity to ensure all guests were receiving optimal service.
Directed customers to bar area in high-traffic times to increase drink sales.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Developed long-term relationships with customers to increase opportunities for repeat business.
Stayed attentive to server availability and table turnover to quickly seat guests.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Built positive relationships with other front-of-house and kitchen staff.
Monitored dining area to assess server capacity and estimate wait times.