Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessAnalyst

Lora Cossolotto

Croton On Hudson,NY

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that are needed.

Overview

7
7
years of professional experience

Work History

Kitchen Assistant/Retail Sales Associate-Part Time

Sur La Table
06.2016 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Acted as POS cashier on sales floor when needed
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Contributed to success of cooking school and store by inspiring customers on all points of their culinary experience
  • Supported Resident Chef in driving business results
  • Supported exceptional cooking class experience at every class by acting as extension of cooking instructor; reinforced and supported techniques being presented in class
  • Fielded customer questions to share information about products, availability and pricing.
  • Input credit and debit card payments in POS system to complete purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Cleaned and organized kitchen stations to promote team efficiency
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Managed time to juggle multiple tasks simultaneously with ease
  • Followed recipes and chef instructions to prepare food correctly
  • Plated and presented food following chef requirements
  • Learned other teammates' work tasks to train as backup

Online Grocery Associate-Part Time

ShopRite
11.2019 - 11.2019
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • REASON FOR LEAVING - Terminally ill family member required my attention

Receptionist

Dragonfly Hair Salon
09.2018 - 11.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • REASON FOR LEAVING - Salon closed in November 2018

Education

Political Science

George Washington University
Washington, DC

Executive Secretarial/Business Degree -

Hagerstown Business College
Hagerstown, MD

Skills

  • Revenue Growth
  • Following Supervisor Instructions
  • Technical Sales
  • Safe Equipment Handling
  • Cash Register Operation
  • Retail Metrics and Goals
  • Meeting Sales Goals
  • Payment Processing
  • Customer Experience
  • Returns and Refunds
  • Credit and Debt Card Processing
  • Phone Answering
  • Merchandising and Display
  • Kitchen Preparation
  • Chef Assistance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Online Grocery Associate-Part Time

ShopRite
11.2019 - 11.2019

Receptionist

Dragonfly Hair Salon
09.2018 - 11.2018

Kitchen Assistant/Retail Sales Associate-Part Time

Sur La Table
06.2016 - Current

Political Science

George Washington University

Executive Secretarial/Business Degree -

Hagerstown Business College

Similar Profiles

CREATE PROFILE
Lora Cossolotto