Summary
Overview
Work History
Education
Skills
other
Timeline
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Lora Douglass

Administrative Assistant
Spring Creek,NV

Summary

Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. I am an administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Also, adept at preparing and maintaining files, greeting visitors and restocking supplies.

Overview

17
17
years of professional experience

Work History

Human Resources Coordinator

New Horizon Home Care/Guiding Light Hospice
Elko, NV
03.2020 - Current
  • Recruited and screened qualified potential employees.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Interviewed candidates and conducted background checks and verification.
  • Completed yearly evaluations.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Maintained safety records and accident reports for human resources.
  • Maintained compliance with company policies, objectives and communication goals.
  • Measured team performance and reported metrics to leadership team members.

Office Assistant

American Home Companion
Elko, NV
12.2016 - 07.2019
  • Organized all new hire, security and temporary paperwork.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Drafted biweekly time sheets for 25 employees.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.

Administrative Assistant

Humboldt Human Development Services
Elko, NV
05.2018 - 01.2019
  • Checked accuracy and integrity of files and resolved errors.
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
  • Provided clerical support to 25 company employees by copying, faxing and filing documents.
  • Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Maintained high levels of confidentiality while creating files, reports and records.
  • Completed data entry, tracked resumes and maintained applicant tracking system.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized incoming and outgoing file movements in efficient and accurate manner.

Administrative Assistant 1

State of Nevada Office of Veterans Services
Elko, NV
04.2008 - 02.2010
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Corresponded with clients through email, telephone, or postal mail.
  • Organized incoming and outgoing file movements in an efficient and accurate manner.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Called Veterans to confirm scheduled appointments a day in advance.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Checked accuracy and integrity of files and resolved errors.

Education

Certificate - Medical Assistant

Wenatchee Valley College,
Wenatchee, WA

Computers

Great Basin College
Elko, NV
1999

Skills

  • HIPAA compliance
  • Customer service-oriented
  • CPR & 1st Aide certified
  • Word Processing
  • Employee time-sheet processing
  • Data entry
  • Social media
  • Customer Service
  • Maintaining Files
  • Team Player
  • Office administration
  • Recruitment
  • File and records management
  • Privacy and confidentiality
  • Recruitment / Human Resources
  • Human Resources Background

other

Community Volunteer Supporting Youth Programs and Veterans.

Timeline

Human Resources Coordinator

New Horizon Home Care/Guiding Light Hospice
03.2020 - Current

Administrative Assistant

Humboldt Human Development Services
05.2018 - 01.2019

Office Assistant

American Home Companion
12.2016 - 07.2019

Administrative Assistant 1

State of Nevada Office of Veterans Services
04.2008 - 02.2010

Certificate - Medical Assistant

Wenatchee Valley College,

Computers

Great Basin College

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Lora DouglassAdministrative Assistant