Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer
Lora Grenier

Lora Grenier

St Peters,MO

Summary

Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal skills and outside the box thinking.

Overview

19
19
years of professional experience

Work History

National Sales Executive

DataVerify
Chesterfield, MO
06.2016 - 05.2023
  • Primary focus was to connect with national banks and mortgage lenders to provide technology solutions for risk mitigation and process automation
  • Including networking to determine key stakeholders, ensuring RFP/RFI participation, contract review and redlining, negotiating and proposing effective pricing schedules, and introducing value vs pricing propositions
  • Using problem solving skills and out of box thinking, helped identify different channels of business and their individual needs, strategize how to help solve them, determine effective workflows, implement services, and create lasting partnerships to navigate ever changing industry
  • Utilized Salesforce, Ariba, ServiceNow, and JIRA, among others
  • Collaborated with internal departments (Operations, Marketing, Finance, Legal, etc)
  • Organized tri party calls and meetings with prospect and their other vendor(s) to facilitate key integration opportunities allowing that teamwork to solidify position within account
  • Served as liaison between internal teams and client/prospect, translating clients need or request into tech speak of DevOps and Product Management Teams
  • Spearheaded Executive roundtables to optimize sales within each account
  • Onboard and manage Top 100 accounts - both FDIC Banks as well as IMBs
  • Build client and prospect relationships through online and in person interactions
  • Represented company at industry conferences
  • Help train and coach new employees
  • Built relationships with peers from sister companies to work together to facilitate additional sales opportunities for both companies
  • Managed cold and warm leads to build consistent sales funnel
  • Managed current client funnel for potential upsells and relationship building
  • Effectively created and delivered presentations to customer groups, target customers and others
  • Communicated proactively with and responded in timely manner to clients and vendor partners

Strategic Account Manager

DataVerify
Chesterfield, MO
04.2015 - 06.2016
  • Establish productive, professional relationships with key contacts in assigned client accounts
  • Partner with senior members on assigned team for daily management of client relationship which includes operational and technical client support backed by additional resources
  • Accountable for understanding client system configurations, fields and data mappings, and support and maintenance of such
  • Analyze MISMO XML Data Files generated from Loan Origination Systems (LOS)
  • Support maintenance, creation & customization of client’s document library
  • Proactively assess, clarify, and validate client needs on ongoing basis
  • Manage, track, and resolve issues submitted via task management platform
  • Troubleshoot and solution client’s operational and technical issues, communicating and documenting requirements, testing plans, and projected timelines
  • Successfully complete testing of solutions prior to providing to client
  • Partner with required departments across organization, including support, services and management resources, in order to meet account performance objectives and clients’ expectations
  • Works closely with Client Success Executive team to ensure client satisfaction and problem resolution.

Senior Account Manager, Account Manager

Interthinx now First American
Chesterfield, MO
10.2004 - 04.2015
  • Customer Service
  • Act as liaison between clients, sales, IT, and Customer Service
  • Strategic planning with sales team to improve efforts selling new products obtaining goals, and maintaining client relations
  • Support Sales Team when signing new clients and help build and maintain strong working relationships as client's main day to day contact
  • Provide in-depth knowledge of products and up to date mortgage fraud information
  • Coordinate monthly calls with clients to review product enhancements and updates that are applicable to their best practices Assist clients with billing issues
  • Balancing time and operations for several of companies largest and key accounts

Education

Residential Mortgage Banking -

Mortgage Banking Association
Washington, DC
02.2020

Hosted And Moderated -

#NEXTMortgage
Dallas, TX

Skills

  • Dependable and Responsible
  • Critical Thinking
  • Flexible and Adaptable
  • Teamwork and Collaboration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is not enough to be busy. So are the ants. The question is: What are we busy about?
Henry David Thoreau

Timeline

National Sales Executive

DataVerify
06.2016 - 05.2023

Strategic Account Manager

DataVerify
04.2015 - 06.2016

Senior Account Manager, Account Manager

Interthinx now First American
10.2004 - 04.2015

Residential Mortgage Banking -

Mortgage Banking Association

Hosted And Moderated -

#NEXTMortgage

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Lora Grenier