Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lora Hankinson

Johnstown,PA

Summary

Dynamic compliance expert with a strong background in regulatory oversight at BPS Wholesale, recognized for driving successful audit management and cross-training initiatives that boost operational efficiency. Proficient in investigative techniques and process enhancement, consistently exceeding compliance benchmarks.

Overview

39
39
years of professional experience

Work History

Wholesale Controls Compliance Manager

BPS Wholesale
Jennerstown, PA
01.2022 - Current
  • Completed internal and external audits according to established procedures.
  • Built positive working relationships with other department managers through effective communication.
  • Maintained detailed database of compliance data, activities and actions taken.
  • Maintained compliance standards for all contract deliverables.
  • Created reports outlining compliance activities for executive leadership review.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.
  • Completed quarterly and yearly audits.
  • Maintained detailed records of all compliance related activities.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Assistant Store Manager

Hallmark Gold Crown
Johnstown, PA
04.2021 - 12.2021
  • Provided training to new employees on company policies and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Trained new employees on store policies, procedures and customer service standards.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Volunteer

Saint Viator High School
Arlington Heights, IL
06.2015 - 09.2019
  • Developed and implemented fundraising approaches to raise money for cause.
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Offered support and assistance to community members.
  • Helped with prep, set up, and breakdown of community and public events.
  • Assisted with fundraising efforts, including event planning and donor outreach.

Office Manager

JATS Transmissions
Johnstown, PA
07.1986 - 04.2015
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Monitored inventory levels and placed orders when needed.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Coded and entered daily invoices with in-house accounting software.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained filing system for records, correspondence and other documents.
  • Organized company events including holiday parties, team building activities .
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained confidential records relating to personnel matters.
  • Managed office inventory and placed new supply orders.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Education

Bachelor of Arts - Economics

University of Pittsburgh
Johnstown, PA
06-1986

Skills

  • Quality controls
  • Regulatory compliance oversight
  • Investigative skills
  • Compliance documentation
  • Document reviews
  • Document analysis
  • Audits management
  • Product recall process
  • Compliance monitoring
  • Internal auditing
  • Process management
  • Information gathering

Affiliations

  • Pastoral Council Saint Benedict Church Johnstown PA
  • Many Ministries at Saint Benedict Church Johnstown PA
  • Volunteer at St Vincent de Paul

Timeline

Wholesale Controls Compliance Manager

BPS Wholesale
01.2022 - Current

Assistant Store Manager

Hallmark Gold Crown
04.2021 - 12.2021

Volunteer

Saint Viator High School
06.2015 - 09.2019

Office Manager

JATS Transmissions
07.1986 - 04.2015

Bachelor of Arts - Economics

University of Pittsburgh

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Lora Hankinson