Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lora Harlow

Horse Cave,KY

Summary

Dynamic and results-oriented Kitchen Department Manager and Assistant General Manager at McDonald’s, with a proven track record in enhancing food safety and team management. Expert in implementing cost controls and sanitation standards, leading to significant waste reduction and compliance with health codes. Skilled in motivating staff and streamlining operations to deliver exceptional customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant General Manager

McDonald’s
04.2021 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Trained new staff members, equipping them with skills needed for success in their roles.

Kitchen Department Manager

McDonald’s
02.2021 - Current
  • Managed and maintained that all procedures were followed to deliver Mcdonalds gold standard food and service and addressed any issue that arose.
  • Serve Safe certified
  • Monitored kitchen equipment and tools, making sure they were working properly and being maintained
  • Managed daily, weekly, and monthly cleaning schedule of kitchen and equipment
  • Managed inventory by completing weekly and monthly inventory counts
  • Ordered all food, paper, and operating supplies for the store
  • Oversaw food costs and implemented ways of improving costs when necessary to maintain a low food over base.

Education

High School Diploma -

Bowling Green High
Bowling Green, KY

Master Cosmetology License -

Pj’s College of Cosmetology
Glasgow Ky
04.2008

Skills

Food safety knowledge

Certification

Serve Safe Certification

Timeline

Assistant General Manager

McDonald’s
04.2021 - Current

Kitchen Department Manager

McDonald’s
02.2021 - Current

High School Diploma -

Bowling Green High

Master Cosmetology License -

Pj’s College of Cosmetology

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Lora Harlow