Lora Harlow
Horse Cave,KY
Summary
Dynamic and results-oriented Kitchen Department Manager and Assistant General Manager at McDonald’s, with a proven track record in enhancing food safety and team management. Expert in implementing cost controls and sanitation standards, leading to significant waste reduction and compliance with health codes. Skilled in motivating staff and streamlining operations to deliver exceptional customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
McDonald’s
Horse Cave, KY
04.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Trained new staff members, equipping them with skills needed for success in their roles.
Kitchen Department Manager
McDonald’s
Horse Cave, KY
02.2021 - Current
- Managed and maintained that all procedures were followed to deliver Mcdonalds gold standard food and service and addressed any issue that arose.
- Serve Safe certified
- Monitored kitchen equipment and tools, making sure they were working properly and being maintained
- Managed daily, weekly, and monthly cleaning schedule of kitchen and equipment
- Managed inventory by completing weekly and monthly inventory counts
- Ordered all food, paper, and operating supplies for the store
- Oversaw food costs and implemented ways of improving costs when necessary to maintain a low food over base.
Education
High School Diploma -
Bowling Green High
Bowling Green, KYMaster Cosmetology License -
Pj’s College of Cosmetology
Glasgow Ky04.2008
Skills
Food safety knowledge
Team Management
Sanitation Standards
Food presentation
Task Delegation
Waste Reduction
Health Code Compliance
Cost Control
Problem-Solving
Attention to Detail
Multitasking and Organization
Cleaning and sanitation
Food Safety
Safe Food Handling
Kitchen Equipment Maintenance
Food and Beverage Management
Food Safety Compliance
Kitchen Management
Inventory Management
Inventory Control
Product Rotation
Quality Assurance
Cost controls
Staff Coaching
Purchasing
Inventory Coordination
Policy and Procedure Enforcement
Equipment Maintenance
Sales Projections
Health Inspections
Ordering Supplies
Supply Ordering
ServSafe Certification
Certification
Serve Safe Certification
Timeline
Assistant General Manager
McDonald’s
04.2021 - Current
Kitchen Department Manager
McDonald’s
02.2021 - Current
High School Diploma -
Bowling Green High
Master Cosmetology License -
Pj’s College of Cosmetology