Lora Harper
Tabor City,NC
Summary
Goal oriented Scheduler/Financial Coordinator proudly offering over 32 years' experience working in fast-paced office settings. Highly-motivated and reliable employee with a strong work ethic. Dependable and detail-oriented to manage multiple task and priorities. Broad experience includes office management, accounting, accounts receivable, scheduling to goal, working under pressure with a positive attitude. Adaptability and exceptional interpersonal skills. Dedicated to taking care of patients and staff.
Overview
28
28
years of professional experience
Work History
Scheduler/Financial Coordinator
Carolina Dental Care
Loris, SC
02.1996 - Current
- Greet patients with a friendly upbeat personality, provide them with necessary paperwork, update information in system, scan in their paperwork, identification, insurance cards and medication list.
- Answer and handle phone calls, text message and return voicemails.
- Confirm patient appointments either through phone call or text.
- Check patients out, collect amount due, schedule next appointment.
- Schedule six rooms of operative to goal for three Doctors.
- Schedule four rooms of Hygiene to goal for accelerated hygiene teams.
- Effectively handle cancellations and last-minute adjustments.
- Handle upset patients in office or on the phone.
- Enter, present and sell Doctors treatment plans.
- Offer care credit if needed to afford next appointment, apply for care credit in the office for patients immediately.
- Make specialist appointments for patients, scan in referrals, xray and email to specialist.
- Request records from other providers and request doctor clearances.
- Fix schedule for holiday, days off and staff meetings.
- Attend staff meetings, individual group meetings and record minutes from each for future reference.
- Clean rooms for turn around and seat patients if needed.
- Choreograph and sing dental skits with staff member, plan fun events for the staff.
- Set goals for practice, run daily, monthly and yearly reports for the practice.
- Run routing slips and prepare for next business day.
- Run end of day deposit and reports.
Education
High School Diploma -
Conway High School
Conway, SC06-1988
Practice Management Certification -
Fortune Practice Management
Columbia, SCScheduling Institute Certification -
Scheduling Institute
Atlanta, GA Skills
- Schedule Management
- Computer Skills
- Staff Coordination
- Problem-Solving
- Account Management
- Attention to Detail
- Calendar Management
- Strong Work Ethic
- Schedule Coordination
- Production Scheduling
Affiliations
- I love the Lord, I sing on the Praise and Worship Team at Forest Lawn Baptist Church.
- I choregraphy and perform in a two hour variety show with my family called "Elwud and The Gang."
- I enjoy singing, playing the piano, performing shows and skits and spending time with my family, especially my grandchildren.
- My husband and I have five children, five in-laws and in September we welcome our thirteenth grandchild.
Timeline
Scheduler/Financial Coordinator
Carolina Dental Care
02.1996 - Current
High School Diploma -
Conway High School
Practice Management Certification -
Fortune Practice Management
Scheduling Institute Certification -
Scheduling Institute
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