Lora Hayden
Highlands Ranch,CO
Summary
Skilled Food and Beverage Supervisor with experience in managing restaurant operations, optimizing dining services, and improving customer satisfaction levels. Possess strong leadership skills with the ability to train team members to ensure top-notch service delivery. Proven track record of implementing process improvements that enhance operational efficiency and profitability. Known for fostering positive work environments that encourage teamwork and optimal performance.
Overview
22
22
years of professional experience
Work History
Food and Beverage Supervisor
Hilton Double Tree
Denver Tech Center , CO
06.2023 - Current
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Ensured compliance with health department regulations regarding food safety standards.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Resolved customer complaints promptly in a professional manner.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
Assistant Director of Food and Beverage
Vi Retirement
Highlands Ranch, CO
03.2021 - 06.2024
- Provided leadership support to department managers, supervisors, chefs and other personnel.
- Assisted in creating marketing plans for new products and services launch initiatives.
- Responded promptly to guest inquiries or complaints while maintaining a professional demeanor.
- Worked collaboratively with other departments such as catering or housekeeping to coordinate services for guests.
- Evaluated employee performance through observation and feedback sessions.
- Conducted periodic inventory audits to maintain accurate records of stock on hand.
- Maintained the highest levels of quality assurance in all areas of food and beverage operations.
- Oversaw menu planning, purchasing, receiving, storage and distribution of food items.
- Established effective relationships with vendors to ensure timely deliveries and best pricing.
- Managed daily operations of the Food and Beverage Department including staffing schedules, training activities and customer service issues.
Bar Manager
Prime Bar + Grill
Aurora, CO
11.2018 - 10.2021
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
Bartender
Arrowhead golf club
Roxboro, CO
01.2017 - 10.2018
- Assisted in setting up the bar for service shift.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Developed good working relationships with fellow employees through effective communication.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Adhered to state regulations regarding serving alcohol responsibly.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Greeted customers and provided excellent customer service.
Lead Bartender
Hyatt Hotel
Denver, CO
03.2010 - 01.2017
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Inspected all equipment used in the bar area for proper operation prior to each shift.
- Assisted management in developing promotional activities such as contests or giveaways.
- Prepared mixed drinks according to standard recipes.
- Maintained a safe working environment by following all safety protocols.
- Organized events such as happy hours or special promotions for holidays or sporting events.
- Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
- Verified the age of customers purchasing alcoholic beverages.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Maintained cleanliness of work area including wiping down surfaces and washing glassware.
- Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
Lead Bartender
Marriott Hotel
Denver, CO
07.2003 - 12.2010
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Inspected all equipment used in the bar area for proper operation prior to each shift.
- Organized events such as happy hours or special promotions for holidays or sporting events.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Maintained a safe working environment by following all safety protocols.
- Restocked beer and liquor regularly and after special events.
- Planned and coordinated special events to boost customer numbers and profits.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Created signature beverages to increase revenue and patron loyalty.
Instructor
Denver school of bartending
Denver, CO
05.2002 - 02.2008
- Provided individualized instruction to students to improve their academic performance.
- Collaborated with other educators to develop innovative approaches to instruction.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
- Integrated technology into curriculum design using online resources like virtual labs or simulations.
Skills
- Catering Coordination
- Scheduling Staff
- Bar Management
- Cost Control
- Wine pairing
- Menu development
- Ordering Supplies
- Beverage knowledge
- Food presentation
- Staff Leadership
- Quality Assurance
- Inventory Management
- Staff Supervision
Timeline
Food and Beverage Supervisor
Hilton Double Tree
06.2023 - Current
Assistant Director of Food and Beverage
Vi Retirement
03.2021 - 06.2024
Bar Manager
Prime Bar + Grill
11.2018 - 10.2021
Bartender
Arrowhead golf club
01.2017 - 10.2018
Lead Bartender
Hyatt Hotel
03.2010 - 01.2017
Lead Bartender
Marriott Hotel
07.2003 - 12.2010
Instructor
Denver school of bartending
05.2002 - 02.2008