Lora Hazley

• Take Inbound calls resolve customer issues with billing equipment functionality
• Responsible for making sells for internet cable home security and mobile phone service.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Educated customers about billing, payment processing and support policies and procedures.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Promoted available products and services to customers during service, account management and order calls.
• Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
• Investigated and resolved accounting, service and delivery concerns.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Resolved concerns with products or services to help with retention and drive sales.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Devised innovative strategies to improve customer satisfaction scores and meet company goals.

Implement strategic measures to maintain great patient care

• Monitored production to check safety, standardized production and appropriate portioning.
• Consulted with dietitians to plan menus appropriate for patient needs.
• Visited with residents to inquire about satisfaction, quality and personal preferences.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Directed activities of team of skilled kitchen workers preparing and serving meals.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
• Trained and oriented associates to maximize team performance.
• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
• Coordinated merchandising displays, signage and sales enablement.
• Entered and priced inventory to assist with efficient restocking.
• Monitored cashiers' work and balanced registers to maintain strong financial controls.
• Created timely and accurate inventory, cash and production reports for senior managers.
• Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
• Followed HACCP safety guidelines for correctly receiving and distributing foods.
• Trained team members in successful strategies to meet operational and sales targets.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Submitted reports to senior management to aid in business decision-making and planning.